Impatient Lady

[Lace Neil Singer]

Sometimes, there's a customer who's primary purpose seems to be to drive you insane. This woman the other day did just that. -.-

The second it was her turn in the queue, she didn't even wait for me to say hello, she just marched forward and shoved her credit card in the machine. Seeing as I hadn't even asked her what pump she was on, it didn't work.

I asked her to remove her card, she gave a big sigh as if I'd asked her to perform some onerous task, like reprogramme a computer and took her card out. I then asked her what pump she was on.

"Twelve," she said, then shoved her card in again. Rinse, wash, repeat. I then asked her to confirm the price and yup, you'ved guessed it, the card went in. Again. In fact, she shoved the card in early about five times. She was acting as tho she was in a huge hurry and it was painful even to go thru the motions, but by not waiting for me to do so, she actually made herself later.


One more thing; my collegue Jem finally met The Troll. This is this horrible customer who is always hideously rude to everyone; he at first was just misogynist, but now he's equally rude to men as well as women. I'm waiting for the manager to be in on the day he comes in, so that he can finally be barred for life. -.-

[MergedLoki]

In the case of ms. impatient I'd do basically exactly what you did (I guess just your job asking pump, confirm price etc.) just very slowly... so as to be VERY thorough and exact in your job... not to make HER slow down of course

[Can I have a cheeseburger]

I get a lot of people that try swiping their debit card before I've even finished ringing in their items, or in many cases, swipe before I've even had a chance to hit the debit button on my register. I now say "one moment please" as soon as they say they'll use it.

[Taubin]

I wonder if I've been guilty of the same thing... In my defense though, I've always only swiped after the machine says "Please swipe card" which at most stores, seems to be after the first item is scanned, but, before the last item...

[flutes_and_fabric]

That happens to me all the time. You can't run your card through until I push total, so if I see people trying to swipe their card while I'm still ringing, I just ask them to wait until the screen says "please swipe." And what do they do? Swipe, and put their card away, then get all pissy when I tell them to swipe again. Have problems also with people shoving their card at me, I tell them to swipe it themselves. They want me to do it, which is ok if they're doing credit. I inform them of this, they say ok, and then decide to do debit. Argh, I tell them to keep their cards out, they say "it's processing." Yes, that doesn't mean it went through and sure enough as soon as they put their card away it declines it. Don't make me say "told you so."

[wynjara]

We all know people can't take the time from their busy days to study the card machine at the place they're currently shopping. Clearly *all* machines work just like the one at the supermarket (well, at mine, anyway) where it actually tells you to swipe it ahead of time to 'save time' later.

[Lace Neil Singer]

And in any case, if I haven't even put your sodding petrol in yet (we have to verify that it's their pump first, then verify the total before we put it on the till) then shoving your card into the chip and pin is basically useless.