This happened about 2 weeks ago and it really pissed me off (to the point I was talking about it in the break room with a co-worked and she was shocked I've been doing CSR work for 6 years and this still bothered me).
One of my BIGGEST pet peeves is anyone who answers the end of my greeting "...may I have your name please?" With ANYTHING other than their name (I am staring to be okish with people who refuse to identify themselves but say they are calling on behalf of "John Doe" but that still gets under my skin).
We have over a half dozen hotel-casinos in our market and they have from 0-5 shows each.
I KNEW this call was going to suck when the reply to "...may I have your name please?" was. "*name of super famous magician duo with tv and radio show* INFORMATION!"
ME: "I'd be glad to help you what would you like to know?"
SC: "TIMES!"
(he sounded in a hurry so I did something I shouldn't have done and tried to approximate the time from memory because I had just gone to this show the week before)
ME: "Around 9:30 but let me double check (surfs intranet), oh gosh I was off by a half hour, they perform at 9PM 6 days a week, but I suggest you arrive an hour early because their pre-show is quiet awesome"
SC: "That won't work is their an earlier show you could suggest?"
ME: "Your question is confusing, are you looking for an earlier performance of *famous magician duo" or an earlier show in general?"
SC: (super snotty tone) "*famous magician duo*!"
ME: "They only perform at 9pm I'm sorry about that"
SC: "That is unacceptable I NEED an earlier show, TELL ME when they do an earlier show!"
ME: "They don't but I'd be glad to suggest another show!"
SC: <has hung up without saying a peep>
I hate that shit, if he didn't talk to me like I was a robot, he could have actually gotten help instead of thinking I'm an idiot.
AND, wtf am I supposed to do. *Famous Magician Duo* only performs at 9pm live with it. It's not really a ditch your kids to watch the magic while daddy gambles away their future kinda show anyway if that's what he was thinking. As far as a show for adults 9pm isn't even that damn late lol.
One of my BIGGEST pet peeves is anyone who answers the end of my greeting "...may I have your name please?" With ANYTHING other than their name (I am staring to be okish with people who refuse to identify themselves but say they are calling on behalf of "John Doe" but that still gets under my skin).
We have over a half dozen hotel-casinos in our market and they have from 0-5 shows each.
I KNEW this call was going to suck when the reply to "...may I have your name please?" was. "*name of super famous magician duo with tv and radio show* INFORMATION!"
ME: "I'd be glad to help you what would you like to know?"
SC: "TIMES!"
(he sounded in a hurry so I did something I shouldn't have done and tried to approximate the time from memory because I had just gone to this show the week before)
ME: "Around 9:30 but let me double check (surfs intranet), oh gosh I was off by a half hour, they perform at 9PM 6 days a week, but I suggest you arrive an hour early because their pre-show is quiet awesome"
SC: "That won't work is their an earlier show you could suggest?"
ME: "Your question is confusing, are you looking for an earlier performance of *famous magician duo" or an earlier show in general?"
SC: (super snotty tone) "*famous magician duo*!"
ME: "They only perform at 9pm I'm sorry about that"
SC: "That is unacceptable I NEED an earlier show, TELL ME when they do an earlier show!"
ME: "They don't but I'd be glad to suggest another show!"
SC: <has hung up without saying a peep>
I hate that shit, if he didn't talk to me like I was a robot, he could have actually gotten help instead of thinking I'm an idiot.
AND, wtf am I supposed to do. *Famous Magician Duo* only performs at 9pm live with it. It's not really a ditch your kids to watch the magic while daddy gambles away their future kinda show anyway if that's what he was thinking. As far as a show for adults 9pm isn't even that damn late lol.
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