I wont even refer to this one as a guest because he wasnt. He rented with another company. So I will refer to him as EW
EW: Hi Dave, I saw this promotion you were running where I can rent five nights and get two nights free and I'd like to do that
Me: ok did you know which property you wanted or did you want me to check availabilty?
EW: If you can check, that would be great
Nothing out of the ordinary here so I check and tell him what I have and the price
EW: I thought it was two nights free
Me: yes but you pay for the five nights
EW: I already booked five nights with another company
Me: well then you arent eligible for the two free nights unless you book with us
EW: well your ad doesnt say that
Me: sir, I cant give you two free nights when you dont even have a reservation with us
EW: well dont you think you should say that in your ad?
Me: well sir, I think it's kind of understood
EW: this is bait and switch, thats what this is. May I speak to a manager?
Me: certainly
Ok, the manager laughed at him. Yes she laughed at him. He wasnt our customer anyway so no big loss.
EW: Hi Dave, I saw this promotion you were running where I can rent five nights and get two nights free and I'd like to do that
Me: ok did you know which property you wanted or did you want me to check availabilty?
EW: If you can check, that would be great
Nothing out of the ordinary here so I check and tell him what I have and the price
EW: I thought it was two nights free
Me: yes but you pay for the five nights
EW: I already booked five nights with another company
Me: well then you arent eligible for the two free nights unless you book with us
EW: well your ad doesnt say that
Me: sir, I cant give you two free nights when you dont even have a reservation with us
EW: well dont you think you should say that in your ad?
Me: well sir, I think it's kind of understood
EW: this is bait and switch, thats what this is. May I speak to a manager?
Me: certainly
Ok, the manager laughed at him. Yes she laughed at him. He wasnt our customer anyway so no big loss.





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