guest knows more

[jackfaire]

so it's hard to say that it was the city discrepancy at fault.
^-.-^

The post office when returning them to us for this reason will mark, "City and Zip Code do not match where does this go" Especially happens if both cities have an address and the only difference is the zip code and city name.

[Primer]

Also while sure if you say you live in Timbuktu but your zip code says you live in Kalamazoo we will change your mailing address to reflect Timbuktu but the service address, which also appears on the bill, will always say Kalamazoo.

I always laugh when I get my electric bill. The town attached to my mailing address is about 7 miles away, while the town attached to my service address is about 15 miles away. But when asked where I live, I have to say in the <third town> area, else nobody not local has an inkling.

[jackfaire]

Yeah personally I don't know how accurate all the address stuff is but we have to go by what the Postal Service says or our customer's won't get their bill and then they will gripe at us for it.

[BeeMused]

My parents once had 2 addresses, and yet lived in the same flat!
The house was on the corner of the block, and when my Mon registered she got A-Street 5, when my Dad registered he got B-Street 21. It took them years to get that sorted out.

[MilitantLibrarian]

I dunno hippie, if I was that customer, I'd probably be upset, too. In terms of buildings, 6 years is nothing. So it'd still be able to be called new, to me. Remodelled, though, would not make it new. So, yes, that was a pointless correction, and the smile could very well have come off like a smart-ass "I'm better than you" comment, especially if they're already irritated at something else. Probably would have been best to just leave it at "we just call it the east wing."

I think I'm with hippie here, since there was new work done on the west (incorrect) wing, if the customer had asked a newer employee for directions to the "new wing" they could well have been heading in completely the wrong direction. I'm usually a good judge but sometimes it's hard to tell when an apparently normal customer (is there such a thing?) is having a severe sense of humour failure.

[EricKei]

Oddly enough, the PO down here doesn't seem to care about anything except the ZIP Code -- which is how it's *supposed* to work. They will even deliver to the nonexistent town of "Metry" as long as the ZIP is accurate -- this is how the name "Metairie" (a suburb/zone near New Orleans -- it's Unincorporated, so it's technically not a Town nor City) comes out in the main local dialect.