Tired of customers yelling at ME because the store set up the self check system a particular way.
Had a guy tonight who was standing at his register, no beeping from the hand scanner, so nothing's wrong that I can tell... he stands there a good few minutes... then angrily motions me over.
Note: If you try to run a card (credit, debit, gift...) before you hit 'pay now' and the way you plan on paying... the reader pops up "Please Finish checking out'...
So, I walk over, he yips something about, "So, am I done checking out?" I reach over and hit the button on the screen indicating he paid with a card, the system continues. He finishes, then stalks over to me: "*yelling* You know? I swiped my card, it took my information, it should have known I paid with a card!"
Me: "*calmly* I agree with you sir, but seeing as I have no say in how the system runs, yelling at me will do you no good."
Jim: "Well, then, who should I yell at?"
Me: "Try the store manager..."
Him: *brief pause* "I shouldn't have to yell, you tell him that I'm angry!"
Me: "He doesn't listen to me, I've tried to get things changed to run more smoothly..."
Had a guy tonight who was standing at his register, no beeping from the hand scanner, so nothing's wrong that I can tell... he stands there a good few minutes... then angrily motions me over.
Note: If you try to run a card (credit, debit, gift...) before you hit 'pay now' and the way you plan on paying... the reader pops up "Please Finish checking out'...
So, I walk over, he yips something about, "So, am I done checking out?" I reach over and hit the button on the screen indicating he paid with a card, the system continues. He finishes, then stalks over to me: "*yelling* You know? I swiped my card, it took my information, it should have known I paid with a card!"
Me: "*calmly* I agree with you sir, but seeing as I have no say in how the system runs, yelling at me will do you no good."
Jim: "Well, then, who should I yell at?"
Me: "Try the store manager..."
Him: *brief pause* "I shouldn't have to yell, you tell him that I'm angry!"
Me: "He doesn't listen to me, I've tried to get things changed to run more smoothly..."
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