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One phone call in particular that made me shake my head concerned a maybe not-so-innocent tomato. What the customer wanted to know was whether or not they could return it. I replied they could with a receipt.
A wrinkle in the story was then revealed to me; the customer made cheeseburgers, put sliced tomato on the burgers, and was just about to take the first bit when these thoughts entered their mind.
I finally discover that what they really wanted to know is whether or not eating the tomato would detrimental to their health. I told them that as far as I knew they were perfectly safe, and thus assuaged their fears.
I'm sure things turned out alright, but one can never be too careful.
You could have asked when I gave you the change
A customer pays for her groceries with a check and gets $100 cash back. Now this may be bad form on my part, but when giving this kind of change, if I have a $100 bill, that's what I give unless requested otherwise.
I give her a crisp Benjamin Franklin, wish her a nice day, and get ready to serve the next customer when I hear, "can you break this?"
And it didn't occur to you to ask when you saw the bill in my hand headed for yours, or maybe when you signified you were getting cash back?
This wouldn't have stuck in my mind so much until about 20 minutes later, the incident repeated itself with a different customer over $50, though later in the shift a customer did what I prefer and asked as I was getting the change for specific denominations, so 1 out of 3 ain't too bad for SCs that is.
There's a full color picture and yet she still gets it wrong
A woman brings up some Del Monte Fruit cups with a coupon. She has the right product and the right amount, but there's still a problem. The coupon was for Dole fruit cups.
And, there was a picture.
What really gets me was that Dole and Del Monte, while they make similar products, their packaging is visibly very different. Del Monte is red, pink, and orange while Dole is white with blue stripes so it's not easy, at least in my opinion, to confuse the two.
Plus, there was a picture.
It also helps to read the sign.
A rather imperious woman, with gloves, cape, and attitude bought some lunchmeat. Reviewing her receipt, she asks if the meat was on special sale.
I go and check for her, and sure enough there is a sign regarding lunchmeat and a sale near where she surely made her selection. Her problem was that the sale indicated was for a different brand and for a different size.
She then pulls a SC ploy to which I'm sure many on this board have been subjected; she asks me if I think that is false advertising.
Hmmm lets see, there's a sign in the lunchmeat section saying that a brand and size of lunchmeat is on sale, and the sign specifies the brand and size. Of course it's false advertising, in fact I should have called the BBB for her.
What I actually did was direct her to the manager standing a few feet behind her, which of course she declined. I mean, why discuss your situation with the one person who can rectify it when you can just dump on the frontline worker with no authority? It's the most logical SC response to any problem.
Um, you didn't tell me a thing, but thanks anyways
A pregnant woman came into my restaurant with some friends. I know about her condition as her friends used this as an excuse for the attitude she displayed. When I went to take their drink orders, she asked if Root Beer was caffeine free. I said I didn't know, but would find out; she orders Sprite to be on the safe side.
I find out that it is indeed caffeine free and relayed the information to her, and her reply was, "see, I told you." I inwardly roll my eyes as I switched her drink.
A wrinkle in the story was then revealed to me; the customer made cheeseburgers, put sliced tomato on the burgers, and was just about to take the first bit when these thoughts entered their mind.
I finally discover that what they really wanted to know is whether or not eating the tomato would detrimental to their health. I told them that as far as I knew they were perfectly safe, and thus assuaged their fears.
I'm sure things turned out alright, but one can never be too careful.
You could have asked when I gave you the change
A customer pays for her groceries with a check and gets $100 cash back. Now this may be bad form on my part, but when giving this kind of change, if I have a $100 bill, that's what I give unless requested otherwise.
I give her a crisp Benjamin Franklin, wish her a nice day, and get ready to serve the next customer when I hear, "can you break this?"
And it didn't occur to you to ask when you saw the bill in my hand headed for yours, or maybe when you signified you were getting cash back?
This wouldn't have stuck in my mind so much until about 20 minutes later, the incident repeated itself with a different customer over $50, though later in the shift a customer did what I prefer and asked as I was getting the change for specific denominations, so 1 out of 3 ain't too bad for SCs that is.
There's a full color picture and yet she still gets it wrong
A woman brings up some Del Monte Fruit cups with a coupon. She has the right product and the right amount, but there's still a problem. The coupon was for Dole fruit cups.
And, there was a picture.
What really gets me was that Dole and Del Monte, while they make similar products, their packaging is visibly very different. Del Monte is red, pink, and orange while Dole is white with blue stripes so it's not easy, at least in my opinion, to confuse the two.
Plus, there was a picture.
It also helps to read the sign.
A rather imperious woman, with gloves, cape, and attitude bought some lunchmeat. Reviewing her receipt, she asks if the meat was on special sale.
I go and check for her, and sure enough there is a sign regarding lunchmeat and a sale near where she surely made her selection. Her problem was that the sale indicated was for a different brand and for a different size.
She then pulls a SC ploy to which I'm sure many on this board have been subjected; she asks me if I think that is false advertising.
Hmmm lets see, there's a sign in the lunchmeat section saying that a brand and size of lunchmeat is on sale, and the sign specifies the brand and size. Of course it's false advertising, in fact I should have called the BBB for her.
What I actually did was direct her to the manager standing a few feet behind her, which of course she declined. I mean, why discuss your situation with the one person who can rectify it when you can just dump on the frontline worker with no authority? It's the most logical SC response to any problem.
Um, you didn't tell me a thing, but thanks anyways
A pregnant woman came into my restaurant with some friends. I know about her condition as her friends used this as an excuse for the attitude she displayed. When I went to take their drink orders, she asked if Root Beer was caffeine free. I said I didn't know, but would find out; she orders Sprite to be on the safe side.
I find out that it is indeed caffeine free and relayed the information to her, and her reply was, "see, I told you." I inwardly roll my eyes as I switched her drink.
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