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Memory Lane
Back in high school, almost 10 years ago now, I worked at a certain pizza buffet that, at the time, was all you can eat for only three ninety-nine. We did not deliver but do allow pick-ups, which were quite common (depending on the day of the week, anywhere from a dozen-3 dozen a night). But at least one every other week we'd get this:
Me: Thank you for calling <my town>'s <Pizza Place>. How can I help you?
SC: I'd like to order a pizza.
Me: Alright, what would you like on it?
SC: This, this, and this.
Me: Alright, can I have a phone number in case something comes up, please?
SC: <gives number>
Me: And your name?
SC: Meanie
Me: Alright, Meanie, we'll have your pizza ready *for pick-up* at 6:00.
Yes, I'd emphasize the pick up part. Greatly. You can see where this is going.
At 6:30, the phone would ring.
Me: <opening lines>
SC: THIS IS MEANIE! WHERE IS MY PIZZA? YOU PROMISED ME A DELIVERY TIME OF 6:00!
Me: I'm sorry for the miscommunication, but we do not deliver.
SC: <ANGRY YELLING WITH CUSSING!> GET YOUR MANAGER ON THE PHONE RIGHT NOW!
Um....how do you think we'd get the pizza to you without an address?
I know, you'd probably wondering why I don't just tell everyone when they say they're ordering pizzas that we don't deliver and it'd have to be for pick up, the simple answer is I couldn't. Customers got angry, yelled, and ranted whenever I did that too.
SC: I KNOW THAT! DO YOU THINK I DON'T KNOW THAT? I ORDER FROM YOU ALL THE TIME! GET YOUR MANAGER ON THE PHONE RIGHT NOW!
The manager told me to stop. Besides, when we do dozens of these pick up orders with no complications using a certain script, it seems unnecessary to change things for the rare non-listener (who may not listen when I say no deliveries anyway).
I Just Had a Secondary Flashback
One night I was working all different positions, including busboy (well, girl). While I was doing it, I noticed a customer standing up by the register for a long time and every once in awhile my manager would talk to him. My manager asked me if I worked that afternoon. I told him no, I was working just the dinner shift and then asked him what was going on. The story was:
The SC was there for two hours (TWO HOURS!) trying to get a free meal. You see, he told us he was there that afternoon for lunch and the person working the buffet was very rude to him. I forget the details of what was said. He described the person working as a Caucasian girl with short hair that was obviously dyed reddish and green eyes. She also had a nose ring and possibly a tattoo. Oh, and no hat or hair net. For this treatment, he thought he should be able to eat dinner for free. The problem was, we had absolutely no body working there matching that description. Furthermore, the only female working that shift was African American, with no piercings (except maybe the ears) or visible tattoos, with long braids. The manager asked me because I was the closest with brown hair with natural red highlights, which, although long, could appear short in a ponytail and brown eyes. I had no nose ring or tattoos, though.
So my manager told him, basically, "Look, I'm glad you have such a photographic memory and can describe this person in such great detail, but there is no one here fitting that description. And even if there was, that wouldn't entitle you to a free meal, just the employer to disciplinary action." SC wasn't satisfied, and wouldn't leave. My manager would go back and repeat. Eventually manager called his manager who talked to the man on the phone, who basically said the same thing. This still didn't work. I don't know if there was a dramatic ending or what got him to leave. All I know is at one point when I walked out front, he was gone.
Who would want all you can eat pizza for two meals in a row anyway?
Back in high school, almost 10 years ago now, I worked at a certain pizza buffet that, at the time, was all you can eat for only three ninety-nine. We did not deliver but do allow pick-ups, which were quite common (depending on the day of the week, anywhere from a dozen-3 dozen a night). But at least one every other week we'd get this:
Me: Thank you for calling <my town>'s <Pizza Place>. How can I help you?
SC: I'd like to order a pizza.
Me: Alright, what would you like on it?
SC: This, this, and this.
Me: Alright, can I have a phone number in case something comes up, please?
SC: <gives number>
Me: And your name?
SC: Meanie
Me: Alright, Meanie, we'll have your pizza ready *for pick-up* at 6:00.
Yes, I'd emphasize the pick up part. Greatly. You can see where this is going.
At 6:30, the phone would ring.
Me: <opening lines>
SC: THIS IS MEANIE! WHERE IS MY PIZZA? YOU PROMISED ME A DELIVERY TIME OF 6:00!
Me: I'm sorry for the miscommunication, but we do not deliver.
SC: <ANGRY YELLING WITH CUSSING!> GET YOUR MANAGER ON THE PHONE RIGHT NOW!
Um....how do you think we'd get the pizza to you without an address?
I know, you'd probably wondering why I don't just tell everyone when they say they're ordering pizzas that we don't deliver and it'd have to be for pick up, the simple answer is I couldn't. Customers got angry, yelled, and ranted whenever I did that too.
SC: I KNOW THAT! DO YOU THINK I DON'T KNOW THAT? I ORDER FROM YOU ALL THE TIME! GET YOUR MANAGER ON THE PHONE RIGHT NOW!
The manager told me to stop. Besides, when we do dozens of these pick up orders with no complications using a certain script, it seems unnecessary to change things for the rare non-listener (who may not listen when I say no deliveries anyway).
I Just Had a Secondary Flashback
One night I was working all different positions, including busboy (well, girl). While I was doing it, I noticed a customer standing up by the register for a long time and every once in awhile my manager would talk to him. My manager asked me if I worked that afternoon. I told him no, I was working just the dinner shift and then asked him what was going on. The story was:
The SC was there for two hours (TWO HOURS!) trying to get a free meal. You see, he told us he was there that afternoon for lunch and the person working the buffet was very rude to him. I forget the details of what was said. He described the person working as a Caucasian girl with short hair that was obviously dyed reddish and green eyes. She also had a nose ring and possibly a tattoo. Oh, and no hat or hair net. For this treatment, he thought he should be able to eat dinner for free. The problem was, we had absolutely no body working there matching that description. Furthermore, the only female working that shift was African American, with no piercings (except maybe the ears) or visible tattoos, with long braids. The manager asked me because I was the closest with brown hair with natural red highlights, which, although long, could appear short in a ponytail and brown eyes. I had no nose ring or tattoos, though.
So my manager told him, basically, "Look, I'm glad you have such a photographic memory and can describe this person in such great detail, but there is no one here fitting that description. And even if there was, that wouldn't entitle you to a free meal, just the employer to disciplinary action." SC wasn't satisfied, and wouldn't leave. My manager would go back and repeat. Eventually manager called his manager who talked to the man on the phone, who basically said the same thing. This still didn't work. I don't know if there was a dramatic ending or what got him to leave. All I know is at one point when I walked out front, he was gone.
Who would want all you can eat pizza for two meals in a row anyway?
Oh yeah, and the bonus group: FastFood (meaning, "you don't wanna know")
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