Important: We're self-serve. All wines are on shelves accessible to customers.
Woman walks in and stands at the counter. Says she'd like "the green one". I reply that I need some more information, since at least a dozen of our products have green labels.
She gets pissy. Waves in the general direction of the back half of the store and says, "It's over there. I always get it".
I've never seen this woman before in my life. I have no idea what she "always" gets.
We play an absurd game of "hot and cold", her never moving further than two feet from the counter. I grab what I think it is what she wants.
"NO!" she says. "That's GOLD. I want GREEN." She doesn't add "you idiot", but makes it clear that she's thinking it.
The product I have in my hands would clearly be identified as "green" by even my two year-old nephew.
Finally, I've identified the item she needs, and we complete the transaction after only three failed attempts by her to properly enter her PIN.
Just to cut off any helpful suggestions: This woman was not blind, nor disabled. She was just a bitch.
Woman walks in and stands at the counter. Says she'd like "the green one". I reply that I need some more information, since at least a dozen of our products have green labels.
She gets pissy. Waves in the general direction of the back half of the store and says, "It's over there. I always get it".
I've never seen this woman before in my life. I have no idea what she "always" gets.
We play an absurd game of "hot and cold", her never moving further than two feet from the counter. I grab what I think it is what she wants.
"NO!" she says. "That's GOLD. I want GREEN." She doesn't add "you idiot", but makes it clear that she's thinking it.
The product I have in my hands would clearly be identified as "green" by even my two year-old nephew.
Finally, I've identified the item she needs, and we complete the transaction after only three failed attempts by her to properly enter her PIN.
Just to cut off any helpful suggestions: This woman was not blind, nor disabled. She was just a bitch.
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