Guest calls upset about a sales tax increase saying she wants to "opt out" of it as if we called and asked her if she wanted to pay the increased tax. The tax wasnt that much so because she bitched and moaned so much, we agreed to remove it. Did that make her happy? Hell no
Guest: ok its the principal of it.....so you are saying if I hadnt complained, you wouldnt have removed it
Me: well ma'am, we removed it, didnt we?
Guest: thats not the point, you should be removing it for everyone. Thats no way to do business. I am just so pissed that you only did it for me because I complained. I want to cancel
Me: ok...we will cancel it for you and give you a refund
Guest: so the reviews I read about you are true?
Me: what reviews?
Guest: that you provide piss poor service?
Me: I really dont think we do
Guest: You just did.....Dave, you NEVER disagree with a customer, the customer is always right. You really do need some customer service training. Ok I guess if you want to cancel me instead of addressing my issue, thats what you must do but I want you to know you really are a jerk. ok?
Guest: ok its the principal of it.....so you are saying if I hadnt complained, you wouldnt have removed it
Me: well ma'am, we removed it, didnt we?
Guest: thats not the point, you should be removing it for everyone. Thats no way to do business. I am just so pissed that you only did it for me because I complained. I want to cancel
Me: ok...we will cancel it for you and give you a refund
Guest: so the reviews I read about you are true?
Me: what reviews?
Guest: that you provide piss poor service?
Me: I really dont think we do
Guest: You just did.....Dave, you NEVER disagree with a customer, the customer is always right. You really do need some customer service training. Ok I guess if you want to cancel me instead of addressing my issue, thats what you must do but I want you to know you really are a jerk. ok?
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