So today our restaurant received two chargeback alerts (this is when a customer tries to reverse a charge on their credit card) for the same customer from the same day. One was for $150 and the other $200. When I first saw this I couldn't even believe it. We are a fast food restaurant. NOBODY spends that much. And our employees don't type in the amount to charge a card, it's all linked to the computer, so that much would have had to be put into the computer in food in order to charge someone that.
So I do a little investigating and it turns out this guy bought 7 gift cards for $50 each, totalling $350 ... and now he wants to reverse the charge by saying that he didn't buy them. Well too bad! We have your signature! And your beautiful face on camera since you came inside!
So I do a little investigating and it turns out this guy bought 7 gift cards for $50 each, totalling $350 ... and now he wants to reverse the charge by saying that he didn't buy them. Well too bad! We have your signature! And your beautiful face on camera since you came inside!
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