We got a call from some woman this morning. Or afternoon. Yeah, I think it came in after noon.
We had a nasty thunderstorm sweep through the area late this morning with winds strong enough to tip over two semis on the I. The caller bought some patio set from us three years ago, and the storm damaged the table in some way.
So she called the manufacturer first, and I will give her props for that I guess, but I'm starting to question why people even do that, since the answer from the manufacturer always seems to be some form of "We discontinued that; call the store." The manufacturer told her that particular table was only sold as part of a set and discontinued; after all it was produced over three years ago and product lines change.
Then she called us and asked us if we could get her replacement table parts or an exchange of the table. I had to tell her she couldn't, since we no longer carried that set ourselves.
So then she starts pissing and moaning and whining refusing to accept no for an answer, claiming we won't stand behind our product, and asking where she should go next. My personal suggestion would be hell. Seriously, this is just one of those times life sucks. The only way she can get a decent table is to buy a new one.
And several of ours just went on clearance! How's that for timing?
We had a nasty thunderstorm sweep through the area late this morning with winds strong enough to tip over two semis on the I. The caller bought some patio set from us three years ago, and the storm damaged the table in some way.
So she called the manufacturer first, and I will give her props for that I guess, but I'm starting to question why people even do that, since the answer from the manufacturer always seems to be some form of "We discontinued that; call the store." The manufacturer told her that particular table was only sold as part of a set and discontinued; after all it was produced over three years ago and product lines change.
Then she called us and asked us if we could get her replacement table parts or an exchange of the table. I had to tell her she couldn't, since we no longer carried that set ourselves.
So then she starts pissing and moaning and whining refusing to accept no for an answer, claiming we won't stand behind our product, and asking where she should go next. My personal suggestion would be hell. Seriously, this is just one of those times life sucks. The only way she can get a decent table is to buy a new one.
And several of ours just went on clearance! How's that for timing?
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