Yesterday, a customer came up with a bunch of baby jars and a WIC check with WIC ID. She wanted to know where the restroom was so I told her and she left her items with me. Since there was only 1 other register open, I put her items to the side so I could ring up other customers until she came back. When she did, I let her know that I put her items aside since I didn't know how long she'd be, and she told me that she said she'd be right back.
I rang up her baby food jars but I wasn't sure if some of the jars were WIC since it wasn't showing on the screen. I was looking it up in the booklet and the customer had me hurry up since she had a baby waiting in the car so I rushed through the rest of her order. She wasn't happy about that so I reminded her about her baby in the car and that she wanted me to hurry. She told me that the way I hurried wasn't the right way and that it ignorant and something else I can't remember. She accused me of throwing the food which I wasn't doing and threatened to never shop at that particular location again. She even went to the service desk to complain about me.
The next customer told me not to worry about that customer. She let me know that I did everything that I was supposed to.
I rang up her baby food jars but I wasn't sure if some of the jars were WIC since it wasn't showing on the screen. I was looking it up in the booklet and the customer had me hurry up since she had a baby waiting in the car so I rushed through the rest of her order. She wasn't happy about that so I reminded her about her baby in the car and that she wanted me to hurry. She told me that the way I hurried wasn't the right way and that it ignorant and something else I can't remember. She accused me of throwing the food which I wasn't doing and threatened to never shop at that particular location again. She even went to the service desk to complain about me.
The next customer told me not to worry about that customer. She let me know that I did everything that I was supposed to.
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