I've worked in retail for many a year and pride myself on my ability to maintain a "customer service face" no matter what comes at me. But man, this guy tonight had me nearly slipping!
A man and his wife came into my section and look around for a bit. I'm bumbling about and ask if they need anything. The man declines saying they're just looking around. Not a problem. I continue on. A few minutes later the man storms up to me...
Man: What's wrong with you people?!?!?
Moi:
I'm sorry?
Man: Why don't you carry any cheap wines? Don't you know how bad the economy is?! People are broke!
Moi: Oh! We do have some great wines that are inexpensive...blah blah (shows different yummy wines that are awesomely priced and some, well, cheap wines too. All under $10)
Man: No! No! I don't want this crap! Why can't you understand what people are going through right now? PEOPLE ARE BROKE! HELLO?! What part of that don't you understand? You should lower your prices to figure for that!
Moi: *must not facepalm...* well, we do understand that people are having a hard time. That's why we offer these...
Interrupting Cow: (Moo!) Those aren't good enough for me! I drink GOOD wine! you should discountinue a bunch of wines and mark them down at least 50 or 75%! THINK OF THE ECONOMY! THINK OF THE PEOPLE!
Moi: *reeaaallly must not facepalm* We do have a discontinued wall (Although they're not marked down nearly that much) but there's not really much that we at the store level do with the prices.
Man: But don't you think that you would get more people in if you had ALL your wines half off? (uuh..WHAT?
all of them?)Your business would be booming then!
Moi: We would definitely have people coming in but we wouldn't make much money at that rate. There isn't alot of profit margins in wines so the company would actually lose money. It's really not in their best interest to do that.
Man: I DON'T CARE WHAT YOUR INTERESTS ARE! YOU SHOULD DO THIS FOR YOUR CUSTOMERS! FOR ME! YOU'RE USELESS! GET ME A MANAGER!
Moi: *must not smack...must not smack* alrighty then. *flees*
I go and get my manager who then listens to another 20 MINUTES! of this crap! and then he tells him to get his cheap ass out! (very professionally of course
)
AAAHHHHHHHH! WHY PEOPLE?! Now I can facepalm! *smack*
A man and his wife came into my section and look around for a bit. I'm bumbling about and ask if they need anything. The man declines saying they're just looking around. Not a problem. I continue on. A few minutes later the man storms up to me...
Man: What's wrong with you people?!?!?
Moi:
I'm sorry?Man: Why don't you carry any cheap wines? Don't you know how bad the economy is?! People are broke!
Moi: Oh! We do have some great wines that are inexpensive...blah blah (shows different yummy wines that are awesomely priced and some, well, cheap wines too. All under $10)
Man: No! No! I don't want this crap! Why can't you understand what people are going through right now? PEOPLE ARE BROKE! HELLO?! What part of that don't you understand? You should lower your prices to figure for that!
Moi: *must not facepalm...* well, we do understand that people are having a hard time. That's why we offer these...
Interrupting Cow: (Moo!) Those aren't good enough for me! I drink GOOD wine! you should discountinue a bunch of wines and mark them down at least 50 or 75%! THINK OF THE ECONOMY! THINK OF THE PEOPLE!
Moi: *reeaaallly must not facepalm* We do have a discontinued wall (Although they're not marked down nearly that much) but there's not really much that we at the store level do with the prices.
Man: But don't you think that you would get more people in if you had ALL your wines half off? (uuh..WHAT?
all of them?)Your business would be booming then!Moi: We would definitely have people coming in but we wouldn't make much money at that rate. There isn't alot of profit margins in wines so the company would actually lose money. It's really not in their best interest to do that.
Man: I DON'T CARE WHAT YOUR INTERESTS ARE! YOU SHOULD DO THIS FOR YOUR CUSTOMERS! FOR ME! YOU'RE USELESS! GET ME A MANAGER!
Moi: *must not smack...must not smack* alrighty then. *flees*
I go and get my manager who then listens to another 20 MINUTES! of this crap! and then he tells him to get his cheap ass out! (very professionally of course
) AAAHHHHHHHH! WHY PEOPLE?! Now I can facepalm! *smack*


Comment