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So I've gotten back into Ebay and Amazon selling lately on the side to try and reduce the amount of collectibles sitting around our home. (They are not....toddler proof. As my beta tape of Captain Harlock sadly attests)
Gotten SO many wackos lately too...
THIS ISN'T PERFECT
Had to ship a book recently to Alaska...I'm on the East Coast. I notified her that due to my location, it would probably be the arse-end of the shipping time estimate before she received the book, and that I would do my best to package it nicely, to prevent it from being dinged en route...etc etc. She was very nice, said she understood, and that it happened all the time when she ordered from the "main states".
Two weeks later I check my feedback and notice she dinged me HARDCORE on item description because... "there was a very slight dent in the one corner of the cover, that you can only see in the light". I tried emailing her to see if she was upset over it, and she was cheerful and perky about it. "No no, the book's in better shape than you said! I'm very happy with the transaction!"
....Okay then...thank you for tanking my score.....
Curse You Best Offer
Short and sweet, had a guy flip out at me and threaten to report me to Ebay for not taking his Best Offer on an item.
The amusing part? It was for a fraction of the listed price....and I do not have a Best Offer option on that item. Yeah, you have fun reporting that I am a bad seller for not adhering to a sales option I don't have.
THIRTEEN CEEEENTS
So for one of the items I sell, I make sure to ship them in hard cases, in thick bubble wrapped envelopes, for the item's safety. I note this several times in the auction, and since its frankly expensive stuff, I charge a flat $3.00 S&H fee.
I had a sale recently, where the guy happened to be fairly nearby, and he ordered it early in the morning, so I managed to get it out in the mail same day. I contacted him to let him know, and he thanked me for it.
Two days later, I get a frothing at the mouth email about "what a ripoff I was". Confused, I asked if something was wrong.
"I've filed a complain with Ebay and I want a refund because of your stupid <beep> shipping rates you <beep>. You charged me $3 for the shipping of the item, and the sticker here says it was $2.87 to ship. You'd better give my money back now or else im filing with Paypal and Ebay and getting your account banned."
I calmly replied that, sorry, the $3 rate is flat, and covers shipping AND handling costs. Aaaand of course I get a notification the next day that there was a complaint filed. I replied nicely, showed confirmation that the item arrived (thank you delivery conf.) and the email correspondence. They sided with me, of course.
Buuut, as a last response, the dude dinged my Shipping rating on Ebay really badly, and now I've got a notification that I'm on my first strike or something about it. <.< Which confuses me, but oh well.
A Happy Ending....(not in that way, Sheldon).
I sold one of my favorite PS1 games recently to pay off the last bit of one of our debts (yay debt crushing!), and since it really broke my heart to have to do it, I wrote a little note on the invoice to the buyer. I said thank you for buying the game, and that I really hoped they enjoyed it, and that they had as good memories playing it as I did.
They actually sent me an email a few days later thanking me for the note, and that he'd bought it for their son. He'd always enjoyed it, and that he wanted his kid to have fun with it as well. He promised to take good care of the game, and thanked me again.
I'm gonna miss the game (might buy it off the PSN later anyways), but it made me happy that someone else is going to still get to have fun playing it. =D
Gotten SO many wackos lately too...
THIS ISN'T PERFECT
Had to ship a book recently to Alaska...I'm on the East Coast. I notified her that due to my location, it would probably be the arse-end of the shipping time estimate before she received the book, and that I would do my best to package it nicely, to prevent it from being dinged en route...etc etc. She was very nice, said she understood, and that it happened all the time when she ordered from the "main states".
Two weeks later I check my feedback and notice she dinged me HARDCORE on item description because... "there was a very slight dent in the one corner of the cover, that you can only see in the light". I tried emailing her to see if she was upset over it, and she was cheerful and perky about it. "No no, the book's in better shape than you said! I'm very happy with the transaction!"
....Okay then...thank you for tanking my score.....
Curse You Best Offer
Short and sweet, had a guy flip out at me and threaten to report me to Ebay for not taking his Best Offer on an item.
The amusing part? It was for a fraction of the listed price....and I do not have a Best Offer option on that item. Yeah, you have fun reporting that I am a bad seller for not adhering to a sales option I don't have.
THIRTEEN CEEEENTS
So for one of the items I sell, I make sure to ship them in hard cases, in thick bubble wrapped envelopes, for the item's safety. I note this several times in the auction, and since its frankly expensive stuff, I charge a flat $3.00 S&H fee.
I had a sale recently, where the guy happened to be fairly nearby, and he ordered it early in the morning, so I managed to get it out in the mail same day. I contacted him to let him know, and he thanked me for it.
Two days later, I get a frothing at the mouth email about "what a ripoff I was". Confused, I asked if something was wrong.
"I've filed a complain with Ebay and I want a refund because of your stupid <beep> shipping rates you <beep>. You charged me $3 for the shipping of the item, and the sticker here says it was $2.87 to ship. You'd better give my money back now or else im filing with Paypal and Ebay and getting your account banned."
I calmly replied that, sorry, the $3 rate is flat, and covers shipping AND handling costs. Aaaand of course I get a notification the next day that there was a complaint filed. I replied nicely, showed confirmation that the item arrived (thank you delivery conf.) and the email correspondence. They sided with me, of course.
Buuut, as a last response, the dude dinged my Shipping rating on Ebay really badly, and now I've got a notification that I'm on my first strike or something about it. <.< Which confuses me, but oh well.
A Happy Ending....(not in that way, Sheldon).
I sold one of my favorite PS1 games recently to pay off the last bit of one of our debts (yay debt crushing!), and since it really broke my heart to have to do it, I wrote a little note on the invoice to the buyer. I said thank you for buying the game, and that I really hoped they enjoyed it, and that they had as good memories playing it as I did.
They actually sent me an email a few days later thanking me for the note, and that he'd bought it for their son. He'd always enjoyed it, and that he wanted his kid to have fun with it as well. He promised to take good care of the game, and thanked me again.
I'm gonna miss the game (might buy it off the PSN later anyways), but it made me happy that someone else is going to still get to have fun playing it. =D
At TB some SC's will throw fits when I forget to give them their penny. One guy even accused me of trying to "steal" his penny. Come on dude....it's a penny. What can you buy with a penny? You can't even buy something at a PENNY CANDY store with a penny!! Let the penny go! 
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