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It's the SAME FREAKIN THING!!!

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  • It's the SAME FREAKIN THING!!!

    Today I was making food all day, so I didn't have to deal with customers. *Kisa does da happy dance* However, I did have this one gem I had to take care of.

    One of the orders I made was placed by a very bitchy and picky woman. She was one of those people who can't just tell you she doesn't want an ingrediant on an item; She has to tell you, in great detail, exactly why she doesn't want that ingrediant and why she hates it, how much she hates it and so on and so forth. For example, she didn't want tomato on her mexican pizza. Now, she could just say, "no tomato on that", but I wouldn't be posting this if she did. Instead, she went on this 45 second journey explaining, "I hate tomatoes; They are so bland and watery; They have NO flavor; Tomatoes are filthy because they use poison to grow them; I always get the tomatoes with too many seeds; Too squishy; Go bad too fast; Are never just right; Always taste funny; Yucky yuck yuck".
    Ok, that's nice. Thanks for the explination, but I just need to know you don't like tomato. You don't need to write me a novel. I got it. NO TOMATO! Check!
    She must have done this about 15 times. When she finished, her order took up half the friggen screen! With no modifications, if would have taken up one of 10 columns. To avoid mistakes, we double checked everything before we put anything else on, but still finished in good time.
    About 10 minutes after the order was handed out, our front cashier comes over...

    L(front cashier): This girl says she came through the drive thru and didn't get extra beef on her nacho bell grande.
    Me: What?
    A: Was that the one with no beans, cheddar cheese instead of nacho cheese, light sour cream and extra beef?
    L: Ummm...*checks the reciept*... Yeah.
    A: I put extra beef on that!
    L: Well, she's throwing a fit saying there is "as much beef as beans on it".
    A: What the hell does that even mean?
    L: I have no clue. She said it like 20 times.

    We pop the lid off and check it out. Sure enough, we can all PERFECTLY identify 2 scoops of beef.

    A: Like I said, it was made perfectly.
    L: Can you just put some more beef on that one?
    A: HELL NO! She ain't getting NO free shit. If she wants more beef, she can pay for it.
    L: *leaves to talk to her; comes back* She said she won't leave until we do our job and make it right.
    A: Fine. *chucks the old one in the trash* I'll make a new one. But it will be EXACTLY the same as the old one.
    L: Ok.
    A: *to the SC* It was no beans, right?
    SC: What?!
    Me: *I look and see it isn't even the woman; It was her 14 year old daughter*
    A: No beans?
    SC: YEAH! That's what I ordered!
    A: Didn't nobody teach that brat some manners? Respect? If I ever talked like that to ANYONE, I'd get my behind tanned.
    Me: I was taught to respect others. I would never talk to anyone like that, unless they were talking like that to me.

    True to her word, she makes a new nacho bellgrande with no bean, 2 scoops of beef, cheddar cheese, and light sour cream. I bring it up to her.

    Me: There you go.
    SC: WAIT! Let me check it first!
    Me: Go ahead.
    SC: *looks it over* Now that wasn't so hard, was it?!
    Me: Have a nice day.
    A: Did she bitch about it?
    Me: Nope. She is totally satisfied.
    A: Oh my...IT'S THE SAME DAMN THING!!!!111!!!
    Me: I think she expected the thing to be smothered in beef.
    A: I KNOW!!! People think they say "extra" and they can get a pound of beef! It don't work that way!
    Me: You get double the amount, not quadruple.
    A: Exactly!
    Me: Example, this one lady who comes in all the time always gets a chicken quesadilla with extra sauce. Each time, without fail, she comes back to bitch about how we "forgot" the extra. It's always there, she just expects the sauce to be oozing out the sides or something!

    Me and A had a nice little rant session....
    Answers: $1
    Correct Answers: $2
    Answers that require thought: $5
    Dumb looks are still free.

  • #2
    People are stupid, don't you know?
    I'm sorry reading is not a new concept it has been widely taught in our nation for at least the past 100 years. Please, learn to do it CORRECTLY before you become contagious.

    Comment


    • #3
      Oh, I know...
      Answers: $1
      Correct Answers: $2
      Answers that require thought: $5
      Dumb looks are still free.

      Comment


      • #4
        At least it's fun when you can commiserate with your coworkers and laugh about the SCs behind their backs
        "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

        Comment


        • #5
          You need to be a little assertive and just cut her off. You're not being rude to her, but to the other customers who simply want to place their order. While she's going as to the reasons she doesn't want this or that, the customers behind her are waiting longer.

          Her: And I don't want tomatoes because..
          You :AND no tomatoes, and is there anything else?
          Her: I also don't want these beans because I tend..
          You: No tomatoes, no beans. Ok. Your order is...

          If she gets on your case, say, "m'am, there's no need for you to give reasons, especially when there are customers behind you waiting to place their order, and your telling me all this just means that they have to wait longer."

          If your boss gives you any slack, explain this to them: would you rather satisfy one customer and have 5 remaining customers mad at you, or have the first customer mad at you and still please the 5 customers behind her?

          Comment


          • #6
            Quoth Kisa View Post
            She was one of those people who can't just tell you she doesn't want an ingrediant on an item; She has to tell you, in great detail, exactly why she doesn't want that ingrediant and why she hates it, how much she hates it and so on and so forth.
            I get something like this every day where I work, except it's with plastic bags instead of ingredients. I ask the customer if they want a plastic bag, but instead of saying 'yes please,' they proceed to rant on about how they usually have bags for life but they left them at home and before they realised they were already halfway to the store and I'm just standing there thinking, 'Shut The Fuck Up And Take A Bag!'
            'Luck, you are Awesome and Full of Win' ~ Jay 2K Winger

            'Lets be thankful for the fools. But for them the rest of us could not succeed' ~ Mark Twain

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            • #7
              dang now I'm craving taco bell!

              Dang you Kisa!
              It is by snark alone I set my mind in motion. It is by the juice of the coffee bean that thoughts acquire 'tude, the lips acquire mouthiness, the glares become a warning.

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              • #8
                A friend of mine who used to work at a well-known pizza place (actually, several friends who worked at the same place) would tell tales of a group of people who VERY particular about their pizza orders... tomatoes with no seeds, X amounts of cheese, a whole laundry list of things that they would demand on/not on their orders.

                Well, their group was of a religious nature... the kind that has a group leader that is writing THEIR version of the Bible... if you know what I mean...

                So, the kitchen had standing orders of what to do and not do when an order from this group came in, and the kitchen staff had a 'red flag' message they would put on the orders. They would print "THE CULT" on the order tag.

                Then, one fine day, the kitchen tag got mixed up with the receipt...

                They didn't go back after that day.
                "Kamala the Ugandan Giant" 1950-2020 • "Bullet" Bob Armstrong 1939-2020 • "Road Warrior Animal" 1960-2020 • "Zeus" Tiny Lister Jr. 1958-2020 • "Hacksaw" Butch Reed 1954-2021 • "New Jack" Jerome Young 1963-2021 • "Mr. Wonderful" Paul Orndorff 1949-2021 • "Beautiful" Bobby Eaton 1958-2021 • Daffney 1975-2021

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                • #9
                  Quoth El Pollo Guerrera View Post
                  So, the kitchen had standing orders of what to do and not do when an order from this group came in, and the kitchen staff had a 'red flag' message they would put on the orders. They would print "THE CULT" on the order tag.

                  Then, one fine day, the kitchen tag got mixed up with the receipt...

                  They didn't go back after that day.
                  I laughed.
                  Last edited by Ree; 07-26-2011, 12:04 PM. Reason: Trimmed quote
                  When you start at zero, everything's progress.

                  Comment


                  • #10
                    Quoth El Pollo Guerrera View Post

                    Then, one fine day, the kitchen tag got mixed up with the receipt...

                    They didn't go back after that day.
                    I have to ask who didn't go back. The customers or the employees?
                    Last edited by Ree; 07-26-2011, 12:04 PM. Reason: Trimmed quote

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                    • #11
                      For the extra lady, wouldn't putting a thin ring of sauce on the edge of the tortilla, before you wrap it, so it squishes out and makes her think she's getting extra, work?
                      Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

                      Comment


                      • #12
                        Quoth emax4 View Post
                        Her: And I don't want tomatoes because..
                        You :AND no tomatoes, and is there anything else?
                        Her: I also don't want these beans because I tend..
                        You: No tomatoes, no beans. Ok. Your order is...
                        Not defending this customer because they do sound like an SC but I do this all the time. I have really bad social anxiety so I either talk at a whisper or I over explain everything. It's all out of nervousness... Some of us aren't trying to be SCs but it's hard to control our mouths : p

                        Comment


                        • #13
                          Quoth ralerin View Post
                          For the extra lady, wouldn't putting a thin ring of sauce on the edge of the tortilla, before you wrap it, so it squishes out and makes her think she's getting extra, work?
                          Not with her. She takes it out of it's wrapper, peels it open and digs through the thing with a spork to search for the sauce
                          Answers: $1
                          Correct Answers: $2
                          Answers that require thought: $5
                          Dumb looks are still free.

                          Comment

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