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  • #1

    We didn't scam you!

    We got an order recently for a laptop and some gaming accessories.

    The accessories matched the laptop, the billing address matched the card, and the customer's location while ordering matched the address. Sounds like a pretty straightforward transaction, right? Oh, I wish. The next morning, we got this:

    Me: Thanks for calling [us], this is [me]. How may I help you?
    SC: Yes, I got two boxes here that I never ordered, and a charge on my credit card for $xxx.xx! YOU SCAMMED ME!
    Me: I'm sorry for the trouble. Can I get your order number? It should be on the shipping label next to Reference.
    SC: xxxxxxxxxx
    Me: OK, is your address [address]?
    SC: Yes.
    Me: Is your phone number NPA-NXX-XXXX?
    SC: Yes...
    Me: Are you [name]?
    SC: THAT'S MY SON! HOW DID YOU GET MY SON'S NAME, ADDRESS, AND PHONE NUMBER?!?!!eleventy?
    Me: OK, I think I figured out what happened. It looks like [name] ordered these items without your knowledge.
    SC: HE WOULDN'T DO THAT!!! YOU ENTICED HIM TO DO IT!!!
    Me: Ma'am, how old is your son?
    SC: 16! WHY?
    Me: He ordered a popular laptop and gaming accessories for it. In addition, it looks like he searched for the exact products' model numbers and took just under 7 minutes to order, from the home page to checkout, most of which was spent on the payment entry screen. Chances are, he didn't need any enticement. HOWEVER. We will be happy to take everything back for a full refund, no questions asked.
    SC: WELL YOU'D BETTER!
    Me: Just a moment, I'll get two return shipping labels emailed to you, one for each box. Can I place you on a brief hold while I get that started?
    SC: IF YOU PUT ME ON HOLD, I'M CALLING THE POL---*hold button*
    Me: *sends return labels and resumes call* Thanks for waiting. I've sent you two FedEx return labels. *explains where to put them and how to arrange return*
    SC: OK, hold on.
    Son, in background: Hey, my laptop is here!
    SC, in background: What?!
    SC, to me: I'M GOING TO FUCKING KILL YOU!
    Me: Thanks for calling [us], have a wonderful, sunshine-filled day!
    Tags: None
  • #2
    ...
    ...
    ...
    I... don't... know... what to say...

    Anyone?
    Sucky Employees = The result of sucky customers getting a job...

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    • #3
      I haven't a thing to say either..
      http://www.customerssuck.com/?m=20080203

      My destiny is not pretty, but it's what my cutie mark is telling me.

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      • #4
        SC: IF YOU PUT ME ON HOLD, I'M CALLING THE POL---*hold button*
        This is priceless!

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        • #5
          Five bucks says that the Credit Card is one shared between the father and the mother.

          I'll wager another fiver that the mother said that it was ok for the kid to order the laptop and either gave him the card or ordered it for him.

          I'd rather doubt that the kid would be so brazen as to say in front of his father "Hey, my laptop is here!" if he did it on the sly.

          Possible...but I doubt it.
          I never lost my faith in humanity. Can't lose what you never had right?

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          • #6
            Mongo, We are talking about a 16 year old boy. They don't think, they just react. It doesn't get mush better as they get older.
            "Of all the liars in the world, sometimes the worst are your own fears." – Rudyard Kipling

            I don't have hot flashes. I have short, private vacations to the tropics.

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            • #7
              I enjoy your ending. And the dark enjoyment you take at his helpless rage.

              Comment

              • #8
                me thinks some 16 year old is gonna NOT be able to sit down for a while

                that is of course if he does not end of up in hosptial ER for the condition of laptopicus rectus incertus
                I'm lost without a paddle and headed up SH*T creek.
                -- Life Sucks Then You Die.

                "I'll believe corp. are people when Texas executes one."

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                • #9
                  Quoth cybiko123 View Post
                  *explains where to put them
                  I have a suggestion for the father.
                  To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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                  • #10
                    Wonder how many other times he's used the card and DID NOT get "in trouble" and therefore it never dawned on him that anyone would object. I also have a hard time swallowing the fact that dad was unaware of the purchase, since when my kid orders something, she haunts the mail and tracks her order with passion and regularly updates me on its progress. She is typical...

                    I *do* allow my teenage daughter to use my CC to order things online (usually her earplugs, hair dye or some clothes from one of her fave places) but she also knows she has a LIMIT on what she can spend and that total amount INCLUDES SHIPPING. But she is responsible with it, knows mom isn't made of money--and the card I allow her to use---is prepaid. If she has leftover $$ on the card--she will then bring it to me and tell me there's still money on it. Most times, I just let her keep the card for whatever--after all, I had already budgeted in that amount and won't be missing it.

                    Dad really needs to talk to mom

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                    • #11
                      Quoth cybiko123 View Post
                      Son, in background: Hey, my laptop is here!
                      SC, in background: What?!
                      I am suddenly reminded of The Cosby show, where he tells his kids, "Let’s get this straight. You’re not rich. Your mother and I are rich. You have nothing."

                      Comment

                      • #12
                        Quoth cybiko123 View Post
                        Me: Ma'am, how old is your son?
                        Quoth Mongo Skruddgemire View Post
                        I'll wager another fiver that the mother said that it was ok for the kid to order the laptop and either gave him the card or ordered it for him.

                        I'd rather doubt that the kid would be so brazen as to say in front of his father "Hey, my laptop is here!" if he did it on the sly.
                        Since the SC was referred to as a "ma'am" I suspect the reverse happened. Dad said it was OK and didn't tell Mom.

                        Although I would think she should be threatening her son for buying the computer, and not cybiko123 for telling her she could return it for a full refund.
                        "I don't have to be petty. The Universe does that for me."

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                        • #13
                          So many dysfunctional families, so little time...
                          "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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                          • #14
                            When I worked in the call center for the music club, this was always an issue. A parent would call because we had charged their debit or credit card and want to know what it was for. Once we gave out the information, they would realize that their child had ordered through our website and used the card without their permission. They would then demand that we refund the card and would refuse to return the product their child ordered. That is when I would refuse to issue the credit and advise them to contact the bank that issued the card and see if they would allow them to dispute the charge on the basis that their child "stole" the card and used it without permission. Amazingly, most of them let it drop because they did not want to admit that their child would do that. Most of them would end up willingly returning the product and have the card refunded when we received the return.
                            "I guess they see another cash cow just waiting to be dry humped." - Irving Patrick Freleigh

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                            • #15
                              [QUOTE=cybiko123;953544]
                              *snip*

                              Me: OK, I think I figured out what happened. It looks like [name] ordered these items without your knowledge.
                              SC: HE WOULDN'T DO THAT!!! YOU ENTICED HIM TO DO IT!!!

                              *snip*

                              Son, in background: Hey, my laptop is here!
                              SC, in background: What?!

                              Wonder if SC got whiplash from this ...

                              Although I might seriously consider arranging for SC to have a visit from some nice police officers after still threatening to "fucking kill you" ...

                              Comment

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