Tweet
As I stated before I have worked night audit at various hotels over the years and I have amassed quite the collection of stories.
Drunks are not fun! What is even worst is when they come to the front desk after 2am (cut off time) and insist on being served. This is one area where we have to be inflexible. There is no way we could give someone any alcohol after 2am. Once we even had a convention of state troopers ask and of course we denied them. (wouldn't you?)
One night (on a tuesday no less) because it was usually a slow night I was the only night auditor at the desk and we had one guy in security that night. Well, I come into work and the afternoon desk clerk tells me she suspects that several parents had come in earlier to pay for prom rooms (who has a prom on a tuesday?) Well, come 2am and several kids roll in and next thing you know the noise complaints are coming in off the hook. We actually had to call the cops and clear out 30 (yes, I said 30) prom rooms. What a crazy night that was.
Guests who insist on asking for a new key to their room without showing proper identification make me want to yell. I mean, really, anyone can come to the desk and ask for a key and if we don't check we can be in big trouble. We have to know who we are giving keys to because even an ex-husband on a rampage with the same last name should not be given a key to his ex-wife's room. What kills me is getting yelled at by the father of a bride because I won't make him a key to his daughter's room.
I also want to slap people around who insist on renting rooms on wedding nights and procede to have parties in said rooms. Hotel rooms are for sleeping only - we have empty banquet rooms we can place large groups in if the noise gets to bad. Once the noise complaints roll in we have to shut down the party and ask everyone not registered to the room to leave. Why is that such a hard concept for people to grasp? I have had fathers of brides tell me "you know how much we spent here today?" Well, other people have paid to stay here too and all they want is a good night's sleep.
Well, reckon I rambled on enough. I gots a million more stories and I will put some in the next rant.
Drunks are not fun! What is even worst is when they come to the front desk after 2am (cut off time) and insist on being served. This is one area where we have to be inflexible. There is no way we could give someone any alcohol after 2am. Once we even had a convention of state troopers ask and of course we denied them. (wouldn't you?)
One night (on a tuesday no less) because it was usually a slow night I was the only night auditor at the desk and we had one guy in security that night. Well, I come into work and the afternoon desk clerk tells me she suspects that several parents had come in earlier to pay for prom rooms (who has a prom on a tuesday?) Well, come 2am and several kids roll in and next thing you know the noise complaints are coming in off the hook. We actually had to call the cops and clear out 30 (yes, I said 30) prom rooms. What a crazy night that was.
Guests who insist on asking for a new key to their room without showing proper identification make me want to yell. I mean, really, anyone can come to the desk and ask for a key and if we don't check we can be in big trouble. We have to know who we are giving keys to because even an ex-husband on a rampage with the same last name should not be given a key to his ex-wife's room. What kills me is getting yelled at by the father of a bride because I won't make him a key to his daughter's room.
I also want to slap people around who insist on renting rooms on wedding nights and procede to have parties in said rooms. Hotel rooms are for sleeping only - we have empty banquet rooms we can place large groups in if the noise gets to bad. Once the noise complaints roll in we have to shut down the party and ask everyone not registered to the room to leave. Why is that such a hard concept for people to grasp? I have had fathers of brides tell me "you know how much we spent here today?" Well, other people have paid to stay here too and all they want is a good night's sleep.
Well, reckon I rambled on enough. I gots a million more stories and I will put some in the next rant.
Comment