Dear Mrs. Royal Loyal Customer,
Or should I say "Your Majesty". There was absolutely no need for you to spell your entire name out to me like I'm some idiot. Yes, I see the notes from when you called in and spoke to another department demanding that your bill be reduced by $10 a month. This offer you speak of, I don't show it anywhere on my database and the notes the previous agents put in didn't specify details on the offer. Just because I don't know about that offer doesn't mean I'm new to the company. I'm in technical support, stupid! You may be a "loyal" customer but you're a royal pain in the ass!
Sincerely,
Me
Or should I say "Your Majesty". There was absolutely no need for you to spell your entire name out to me like I'm some idiot. Yes, I see the notes from when you called in and spoke to another department demanding that your bill be reduced by $10 a month. This offer you speak of, I don't show it anywhere on my database and the notes the previous agents put in didn't specify details on the offer. Just because I don't know about that offer doesn't mean I'm new to the company. I'm in technical support, stupid! You may be a "loyal" customer but you're a royal pain in the ass!
Sincerely,
Me
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