How dare she say that.

[starsinthesky]

So I get a call and do my greeting. Hi this is Stars may I have your item #.

Customer states that she wants to add previous order because the last agent said she could and is about to give it to me.
Note: We can't do that, and she didn't need to give me the # because it was her last order, it is right there on top.

So I cut her off at the pass and tell that I can't add it to the order, we do have to place a new order, but any discounts she entitled to will still apply.

"Lady" gets a little snippy and asks if her last order # means nothing to me. I state that I would be happy to go over her last order, but I can't combine them, but any discounts will still apply.

She then gets rude and asks how dare she say that, why would she say that, I am a good customer, how could she do that to me.

Cue me lather, rinse, and repeating again. So I am placing the order and ask if there is anything I can add to the order. To which SC responded "Well since I can't add this item to my other order, no I guess this will be the only thing on this order." I ignore that and move on.

So the order is completed and I then move on to the order she already made. And she wants to completely go over 3 items she ordered 5 mins ago. Then she says...oh what is this #. I wrote it down and forgot about it. It was the # she gave me, the one that she called in to "add to her order" and I told her in my best dead pan, that was the item you just ordered.

What should have been a 2-3 min call turned into a 10 min call because she was sooooo offended that she couldn't add them to the same order. I told her countless times the discount runs all day, it doesn't matter if the items are ordered at the same time or over the whole day.

[Ironclad Alibi]

So the order is completed and I then move on to the order she already made. And she wants to completely go over 3 items she ordered 5 mins ago. Then she says...oh what is this #. I wrote it down and forgot about it. It was the # she gave me, the one that she called in to "add to her order" and I told her in my best dead pan, that was the item you just ordered.

What happened when you told her she ordered one item twice? Did the second one get cancelled?

[starsinthesky]

She was just being petty asking what the item # was for. It was the same number she had just given to me 5-10 mins earlier. I just told her it was the same item and if she wanted to order another. Then she got snippy about that. All because she couldn't combine orders.

[Sapphire Silk]

Did she think that somehow adding it to a previous order would make it cheaper?

[starsinthesky]

I have no idea, she has shopped with the company for a while and should be aware by now the discount policy runs all day, they don't need to shop in one go to get it. Sometimes they think that the items will be shipped together if they are ordered together, but that isn't always the case.