Our stores are too big? Too bad

[BuryMe]

So I work in a large store, an though we are mostly known for selling furniture, we also sell a lot of smaller products too. A lot of customers come throuh just to buy one item (most often, just napkins.) They are usually fine with it, because they now what they're getting in to when they come.

But one day this lady complained to me, saying it was such a long way through the store for just one item...

Me: Yeah, our stores are pretty big.

Sc: Well it's too much. Tell your manager I won't be back.

Uh... OK lady. What exactly is my manager going to do for you? No one at store level is responsible for store planning, and even if we were, we wouldn't be building a special small store just for you. You an buy napkins anywhere. So if you don't want to walk through our store, go somewhere else. I assure you, we won't be missing your occasional $1.99.

[jjc927]

Yeah, what does she expect the manager to do? Demolish half of the store? Divide it in half and make two seperate stores?

[Lovecats]

We had a customer comment once that we should put in a drive thru pharmacy. Sorry, aint gonna happen.

[Pixilated]

We had a customer comment once that we should put in a drive thru pharmacy. Sorry, aint gonna happen.

Funny you should say that ... a new pharmacy just opened up in our city and that's exactly what it's got. So now we've got drive-thru fast food, drive-thru coffee and doughnuts and now drive-thru drugs. Because, of course, why should people ever have to get out of their cars and (gawd FORBID) actually walk any distance whatsoever...
I'm waiting for the day some bright spark opens a drive-thru grocery store.

[thehuckster]

Uh... OK lady. What exactly is my manager going to do for you? No one at store level is responsible for store planning, and even if we were, we wouldn't be building a special small store just for you. You an buy napkins anywhere. So if you don't want to walk through our store, go somewhere else. I assure you, we won't be missing your occasional $1.99.

...she goes to a furniture store. A furniture store for napkins and complains that the store is too large. That... wow. That's a whole new level of idiocy. I've had customers complain about the stupidest things, music is too loud, I scanned things in the wrong order, etc. but that's by far the stupidest thing I ever heard.

[fireheart]

Funny you should say that ... a new pharmacy just opened up in our city and that's exactly what it's got. So now we've got drive-thru fast food, drive-thru coffee and doughnuts and now drive-thru drugs. Because, of course, why should people ever have to get out of their cars and (gawd FORBID) actually walk any distance whatsoever...
I'm waiting for the day some bright spark opens a drive-thru grocery store.

You also forgot drive-in booze. (although I do think you have to get out and pay, but generally you can drive in, pull up, tell them what you want and they'll load it)

[Mytical]

Nope, in town we have a drive through for booze you do not even have to get out of the car. Can buy cigs/pop/etc there also. As for the drive through grocery..good in theory..bad in practice. You'd have to hire a ton of people to fetch the things, and heaven help you if they wanted 'granny apples' and you got something else...

[Indigo]

I'm waiting for the day some bright spark opens a drive-thru grocery store.

Some stores already have the option where you do your grocery shopping online, then they've got a special lane where they'll come and load your groceries for you when you pull up.

[telecom_goddess]

Some stores already have the option where you do your grocery shopping online, then they've got a special lane where they'll come and load your groceries for you when you pull up.

oh yeah? what store does that? I know Safeway and Albertsons do out right delivery.

As for drive thru drugs yeah we have a drugstore here that has a drive thru window for the pharmacy only.

[blas]

Walgreens has a drive thru, but I prefer to do it in person.

[dalesys]

Walgreens has a drive thru, but I prefer to do it in person.

Radishes!

... I should change my name to Everyone.


Just hold my funeral in Las Vegas... they have drive thru viewings.

[BuryMe]

...she goes to a furniture store. A furniture store for napkins and complains that the store is too large. That... wow. That's a whole new level of idiocy. I've had customers complain about the stupidest things, music is too loud, I scanned things in the wrong order, etc. but that's by far the stupidest thing I ever heard.

Well actually, a lot of people come through to pick up 1 small thing (a package of napkins, a couple wine glasses, etc.)

But most people seem to understand that since we're mostly known for selling furniture, the store is going to be big. They don't mind and come any way.

She was the only one who complained about having to walk a long way to get napkins.

[Android Kaeli]

Customers who complain about how the ads are, are shocked that I tell them there's nothing we peons can do about how the layout of the ads are at a store level. Then again, these are the same customers that complain that we don't have Item A that they're looking for because a store within the same company carries it in town three states up.

[Irving Patrick Freleigh]

The small-town clearance swamp store I worked at for the past several weeks has a drive-thru pharmacy. I think all of them do, as well as a few full-size regular clearance-swamp stores.

[Aethian]

Radishes!

... I should change my name to Everyone.

Just hold my funeral in Las Vegas... they have drive thru viewings.

So does Detroit.

We have a drive thru connivence store. They have high prices but seem to get used quite a bit.