Tweet
I'm new!!! I hate people!!!! (very long)
Hi everyone! I'm new but I have been lurking for quite a while now. I love reading your posts, it makes me feel less stabby.
So, I am currently working 3 jobs. I am exhausted and stressed, and last night I had 2 things that almost pushed me over the edge.
* warning, this is loooooooong................
I work in a fairly upscale hotel lounge, and I see the biggest jack*sses you can possibly imagine.
Last night a woman comes up to the bar and wants to order 2 drinks to take to her room, one for her and one for her husband. First of all, she orders this completely obscure liquor that even my boss, who has been bartending for 18 years has never heard of. So, fine, we empty out our cupboards and find the bottle, dust it off and pour her drinks. I also apologize several times for taking so long.
What do I get in response? Cat butt face. No surprise there.
Then she asks if she can charge it to the room. Yes, that's fine, she just needs to fill out a slip with her room number and full name and signature. But....she can't remember what room it is. She knows it's on the 6th floor!!! Yep, definitely the 6th. Just not the number.
Sigh. Ok. What is her last name? Maybe we can look up the room number for her.
By this point she is getting huffy and sighing and rolling her eyes, because you know, of course, it's my fault she doesn't know what her room number is. Obviously we should just pour her 20$ worth of drinks and just let her swan off without confirming anything.
So she spells her name out. I go to the front desk and ask "Do you have a room number for A-S-S** A-C-H-E?" Nope. No room is registered in that name.
"Oh, maybe it's registered under my husbands name. Can you look for P-O-O-R** B-A-S-T-A-T-A-R-D?"
I try and tell her that, since she's just admitted that's not HER name, it is unlikely that the desk will search for a name and give out a room number, even if she claims it's her husband, unless her name is on the registration too. (The funny thing about that is, I have never worked in a hotel before and normally wouldn't have a clue what the protocol is, but reading this forum has opened my eyes. So thanks guys!!) I go to confirm this, basically because at this point I want her to go away.
Yeah, no. Not going to happen.
So I go BACK to the lounge and manage to get out the words 'I'm terribly sorry, but they can't give out a*room number that is regist...."
She yells "OH JUST FORGET IT" and shoves the glasses away from her, knocking one of them over onto the bar. Awesome.
THEN, not 5 minutes later, we get a couple who are getting married at the hotel next month and are here for a meeting about food and drinks. They come into the lounge and immediately the guy goes into big-shot mode, raving about our collection of scotch and wine, and basically trying to pass himself off as the James Bond of scotch.
So he orders an 18 year old scotch, his girlfriend goes through 3 glasses of wine (I think I understand why she needs it so badly). I print out their bill and the guy leaves me 2 dollar tip on a 50-some dollar tab. Again. Awesome. Oh, but there's more!
They walk off and then the guy comes back, looking at his receipt and says he thinks I printed him the wrong bill. I apologize and reprint it, even though I know I gave him the right one. He takes a look at it and then proceeds to Lose. His. Sh*t.
"Where do you come off charging 25$ for a shot of scotch????" yes, "Captain Scotch" thought an 18-year old shot would ring in at around 5 bucks or so.
I tell him that that's the current market price of the scotch, and I am very sorry if he was expecting something cheaper. He cuts me off with 'This is QUITE the operation you're running here"
Now, at this point, I'm on hour 17 of an 18 hour work day.mI am f*cking. tired. I am hungry, my feet are killing me. I came so close to losing it, and barely managed to not shove his beloved scotch straight up his *ss.
Then it gets even worse. He holds his hand out and says 'Give me back the tip I gave you".
I was gobsmacked. I handed him back his measly 2 dollars and he stomps off, secure in the knowledge that he has acted like a giant f*cking cry baby jack *ss but made himself feel a little bit powerful.
3 glasses of wine indeed. I think the girlfriend is going to need to self medicate a little better than that.
So, I am currently working 3 jobs. I am exhausted and stressed, and last night I had 2 things that almost pushed me over the edge.
* warning, this is loooooooong................
I work in a fairly upscale hotel lounge, and I see the biggest jack*sses you can possibly imagine.
Last night a woman comes up to the bar and wants to order 2 drinks to take to her room, one for her and one for her husband. First of all, she orders this completely obscure liquor that even my boss, who has been bartending for 18 years has never heard of. So, fine, we empty out our cupboards and find the bottle, dust it off and pour her drinks. I also apologize several times for taking so long.
What do I get in response? Cat butt face. No surprise there.
Then she asks if she can charge it to the room. Yes, that's fine, she just needs to fill out a slip with her room number and full name and signature. But....she can't remember what room it is. She knows it's on the 6th floor!!! Yep, definitely the 6th. Just not the number.
Sigh. Ok. What is her last name? Maybe we can look up the room number for her.
By this point she is getting huffy and sighing and rolling her eyes, because you know, of course, it's my fault she doesn't know what her room number is. Obviously we should just pour her 20$ worth of drinks and just let her swan off without confirming anything.
So she spells her name out. I go to the front desk and ask "Do you have a room number for A-S-S** A-C-H-E?" Nope. No room is registered in that name.
"Oh, maybe it's registered under my husbands name. Can you look for P-O-O-R** B-A-S-T-A-T-A-R-D?"
I try and tell her that, since she's just admitted that's not HER name, it is unlikely that the desk will search for a name and give out a room number, even if she claims it's her husband, unless her name is on the registration too. (The funny thing about that is, I have never worked in a hotel before and normally wouldn't have a clue what the protocol is, but reading this forum has opened my eyes. So thanks guys!!) I go to confirm this, basically because at this point I want her to go away.
Yeah, no. Not going to happen.
So I go BACK to the lounge and manage to get out the words 'I'm terribly sorry, but they can't give out a*room number that is regist...."
She yells "OH JUST FORGET IT" and shoves the glasses away from her, knocking one of them over onto the bar. Awesome.
THEN, not 5 minutes later, we get a couple who are getting married at the hotel next month and are here for a meeting about food and drinks. They come into the lounge and immediately the guy goes into big-shot mode, raving about our collection of scotch and wine, and basically trying to pass himself off as the James Bond of scotch.
So he orders an 18 year old scotch, his girlfriend goes through 3 glasses of wine (I think I understand why she needs it so badly). I print out their bill and the guy leaves me 2 dollar tip on a 50-some dollar tab. Again. Awesome. Oh, but there's more!
They walk off and then the guy comes back, looking at his receipt and says he thinks I printed him the wrong bill. I apologize and reprint it, even though I know I gave him the right one. He takes a look at it and then proceeds to Lose. His. Sh*t.
"Where do you come off charging 25$ for a shot of scotch????" yes, "Captain Scotch" thought an 18-year old shot would ring in at around 5 bucks or so.
I tell him that that's the current market price of the scotch, and I am very sorry if he was expecting something cheaper. He cuts me off with 'This is QUITE the operation you're running here"
Now, at this point, I'm on hour 17 of an 18 hour work day.mI am f*cking. tired. I am hungry, my feet are killing me. I came so close to losing it, and barely managed to not shove his beloved scotch straight up his *ss.
Then it gets even worse. He holds his hand out and says 'Give me back the tip I gave you".
I was gobsmacked. I handed him back his measly 2 dollars and he stomps off, secure in the knowledge that he has acted like a giant f*cking cry baby jack *ss but made himself feel a little bit powerful.
3 glasses of wine indeed. I think the girlfriend is going to need to self medicate a little better than that.
OMG...3 jobs! Damn that's gotta be burnout central for sure! 
You need and deserve the drinks more than the SC's do . I think Mr.Big Shot is more like Mr.Cheapskate and I can see why his girlfriend self-medicates. I'm shocked that he DEMANDED his tip back! I can't help but think the cat butt face lady was trying to pull a fast one so she didn't get extra charges for room service for her drinks.
$5 for an 18 year Scotch? I don't think I've ever seen any Scotch for $5 a shot. I'm not sure I'd drink one, even if I did. Hell, I'd bet any decent 18 year would go for more like $10 a shot if you were just going by retail price for the bottle (depending on the size of the pour). I don't even want to think what my one-time celebratory shot of Balvenie 30 would have cost (private stock, so I didn't have to pay for it.)
Comment