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Even after a year in my store, I still struggle with the logic of some people. I mean when you loose your keys, you look in the most logical place first - places that you've found them before after temporarily misplacing them. Some people just lack common sense.
Had a great one come in today. Guy came in complaining he had no service on his phone. One of my lesser reps handled it, didn't even check for quick fixes just submitted the phone for service - he's been made aware of HIS glaring mistake. I was hanging out back in the tech room and one of the TSR's made me aware of the problem. Draggar, sorry you missed this one buddy.
Me =
TSR = Techie
CS = Dial *** to make a payment dude.
Me: Oh hey whats going on with this phone *****?
TSR: Oh, that one? That one is turned off for non-payment.
Me: You've got to be kidding me. Who the hell sent a phone back here?
TSR: Looks like uh... *****.
Me:
Okay... there goes 5 minutes of our lives we're never gonna get back.
**Customer comes back in about a half hour later**
Me: Okay my techs took a look at your phone, and it has nothing to do with the phone. Your account is suspended because your account is over 2 months past due you'll need to pay off your bill before your phone will get turned back on.
CS: No, I got a VoiceMail that I never even checked then my phone stopped working like an hour later. Clearly its the phone.
Me: That VoiceMail was an automated message from the billing department saying we'll shut your phone off if you don't make a payment, feel free to listen to the message right now.
CS: I've had so many problems with this phone, you guys should just upgrade me.
Me: Just humor me and listen to the VoiceMail.
CS: **Listens to the message**
Me: So how much do you want to pay?
CS: I still don't think its right, but what do I need to pay to get it back on?
Me: 2 months are past due, $300 will take care of the past due amount the total balance is about $480.
CS: I don't have that much money, I can pay $100 set me up a payment plan.
Me: I can't set those up, you'll have to call Customer Care. Pay your bill on time and your phone won't get shut off anymore. Have a nice day!
Had a great one come in today. Guy came in complaining he had no service on his phone. One of my lesser reps handled it, didn't even check for quick fixes just submitted the phone for service - he's been made aware of HIS glaring mistake. I was hanging out back in the tech room and one of the TSR's made me aware of the problem. Draggar, sorry you missed this one buddy.
Me =
TSR = Techie
CS = Dial *** to make a payment dude.
Me: Oh hey whats going on with this phone *****?
TSR: Oh, that one? That one is turned off for non-payment.
Me: You've got to be kidding me. Who the hell sent a phone back here?
TSR: Looks like uh... *****.
Me:
Okay... there goes 5 minutes of our lives we're never gonna get back.**Customer comes back in about a half hour later**
Me: Okay my techs took a look at your phone, and it has nothing to do with the phone. Your account is suspended because your account is over 2 months past due you'll need to pay off your bill before your phone will get turned back on.
CS: No, I got a VoiceMail that I never even checked then my phone stopped working like an hour later. Clearly its the phone.
Me: That VoiceMail was an automated message from the billing department saying we'll shut your phone off if you don't make a payment, feel free to listen to the message right now.
CS: I've had so many problems with this phone, you guys should just upgrade me.
Me: Just humor me and listen to the VoiceMail.
CS: **Listens to the message**
Me: So how much do you want to pay?
CS: I still don't think its right, but what do I need to pay to get it back on?
Me: 2 months are past due, $300 will take care of the past due amount the total balance is about $480.
CS: I don't have that much money, I can pay $100 set me up a payment plan.
Me: I can't set those up, you'll have to call Customer Care. Pay your bill on time and your phone won't get shut off anymore. Have a nice day!
but one time, unbeknownst to me, i managed to stick my tv remote in my purse and take it to work with me. and no, i have no idea what possessed me to do that.
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