It's All Your Fault!!11!! eleventy!!11!!

[tropicsgoddess]

I do basic Tier 1 tech support for a certain ISP and I take calls for basic email issues. If it's not an issue on our end or if it's beyond email client setting issues, they have to contact OEM (Original Equipment Manufacturer)

Me: Yours Truly
SL: Sucky Lady
*Thoughts*

Me: Thank you for calling ISP, this is Tropicsgoddess, how can I help you.

SL: I can't delete any emails

Me:Ma'am, are you having this problem with your webmail or with an email client program like Outlook Express?

SL: Uh, I think Outlook Express

Me: Have you tried selecting the email, clicking the x on the top to delete it?

SL:Yes and it didn't work

Me: Have you tried selecting the email, right clicking it to delete it?

SL: Yes and I've been having this problem since I changed to your server.

Me: Ma'am, I would be more than happy to help you, but unfortunately from what it seems you're having issues within Outlook Express and the issues you're having are beyond our scope and you would need to contact Microsoft since it's their product.

SL: You're supposed to help me out, I have internet service with you! This is because of your servers!

Me: If it were the servers, then you wouldn't be able to send and/or receive email, but since it's not allowing you to delete emails in Outlook Express, that is an issue with the program itself and you would still need to contact Microsoft since that is their product and also (again) this issue is beyond our scope of support.

SL: I don't agree with you, I've had this computer for 7 years and it was working fine until I turned on my computer this morning!!

*Lady, you're so full of shit, just shut up already*

Me: The issue you're having could be well that something within Outlook Express became corrupt, especially given how old your computer is and I will reiterate that the issue your having still needs to be addressed with Microsoft since it is ultimately their product.

*Lather, rinse repeat until SL finally gives up*

SL: *hmph* I'll call them and then I'll callback later *hangs up*

Me: And thanks for calling ISP.

*stupid bitch*

Why is it that people always blame every freaking problem their computer has, especially the ones with the old ass computers on their ISP?!!

[wagegoth]

They like being able to call up and harass someone. They can't do that at Microsoft unless they pay a chunky fee. That's why they will drive an hour to go in personally and scream at someone over a problem with a cordless phone, rather than contacting the company by email. They want a focus for their abuse.

[SpyOne]

Because they are used to being given the run-around: they call to get some issue resolved, and get told they have to call someone else. This can go on for a LONG time. Microsoft says it must be the ISP, the ISP says it must be the modem, the modem manufacturer says it is a software issue and suggests calling microsoft or the ISP. Lather, rinse, repeat.

So they are inherently suspicious when someone tells them that they can solve their problem by calling someone else.