Quoth Jack
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UPDATE to OP: It turns out the virus the user had was a nasty one. It seems to have eaten the file association table somehow. I could still open things by going through some more complicated methods, but simple clicking was fouled up. Even self-installing .EXEs couldn't open themselves, so I supect registry tomfoolery. I've taken her computer to rebuild, as that will be faster and better in the long run considering the damage I've found so far. I'm also going to set her up on the proxy server with fairly severe lockdown settings.
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