Announcement

Collapse
No announcement yet.

Have you not heard the one about square pegs and round holes??

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • #1

    Have you not heard the one about square pegs and round holes??

    This happened a few weeks ago. I was at an account where we deliver mail and maintain convenience copiers.

    I was doing a mail run, and was sorting out the mail at one particular mail stop when the copier located tehre suddenly started beeping. I turned around and saw that there had been a paper misfeed.

    I put the last few pieces of mail for that stop away and had just turned back to the machine to address the misfeed when this woman came running in, angrily pulled the door, ripped out the misfed paper, and shouted "this stupid thing ALWAYS JAMS when using the bypass tray!!!!"

    Oy....

    I calmly offered to take a look, and immediately found the reason....

    She had loaded 8.5x14 (legal) paper in the bypass tray, but the tray was set for 8.5x11 (letter).

    Stupid Woman: NO that's NOT it! I KNOW it's not it because if I put legal in the 11x17 drawer it doesn't jam!!

    Um, no.....first of all, legal is smaller than ledger, so the machine isn't encountering an extra 3 inches of paper like it is in this case. Second, the paper drawers can detect the paper size and automatically change the settings. So if you put legal in the drawer that's normal used for ledger and move the guides accordingly, it will automatically show on the screen that the drawer has legal in it, and it will work.

    The bypass tray only has guides for the width of the paper, not the length, so it can't detect that there's legal size in there when it's expecting letter. Hence, it jammed.

    And besides all that, there was already legal size paper in drawer 2 (I'd filled it myself) so there was no reason to be running it out of the bypass tray to begin with.

    I had barely even started explaining all this to her before she threw up her arms and said 'No....this machine sucks!" and stomped off.

    Fine...whatever.

    After the mailrun I told the site manager that if anyone complained that machine #xx was jamming from the bypass tray, it was due to operator error.
    "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

    RIP Plaidman.
    Tags: None
  • #2
    *hands Peds a plate of cookies*
    1129. I will refrain from casting Dimension Jump and Magnificent Mansion on every police box we pass.
    -----
    http://orchidcolors.livejournal.com (A blog about everything and nothing)

    Comment

    • #3
      Quoth RootedPhoenix
      *hands Peds a plate of cookies*
      Don't you mean Dave and not Peds?

      So she was loading paper in the wrong tray or not selecting the right tray or both?

      Comment

      • #4
        She was putting it in the bypass tray (even though it wasn't necessary since legal size was already in another tray) but that tray wasnt set up for legal, it was set up for letter size.
        Last edited by Dave1982; 04-16-2012, 07:29 PM.
        "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

        RIP Plaidman.

        Comment

        • #5
          Quoth Dave1982 View Post
          ... but that tray wasnt set up for legal, it was set up for letter size.
          If it's too long, all of it's not going to go in.


          What?
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

          Comment

          • #6
            Freaky, SAME thing happened to me today. Same problem. And Same attitude.

            Comment

            • #7
              Operator error? More like (insert name of SC) error. Just call her out on it to her supervisor so they know who specifically to blame. No reason everyone else should be considered an SC when SHE was clearly adamant thinking she was in the right when she was clearly wrong.

              Comment

              • #8
                One of our guys in the office absolutely abuses the photocopier by hitting the button furiously about 10 times in a row whilst waiting for it to pick up and start copying. He does this for every document.

                Then he blames the machine. I'd understand if it was a slow machine to pick up but it isn't. The screen clearly shows when its ready etc. About the only time it is slow is on the first set of copies after coming out of sleep mode.
                I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

                Comment

                • #9
                  It is a self-perpetuating cycle the machine has a glitch so the sc members of staff abuse it. The more they abuse it the more it has problems so the more they abuse it. You can't fix stupid.

                  Comment

                  • #10
                    Quoth Gizmo View Post
                    One of our guys in the office absolutely abuses the photocopier by hitting the button furiously about 10 times in a row whilst waiting for it to pick up and start copying. He does this for every document.

                    Then he blames the machine. I'd understand if it was a slow machine to pick up but it isn't. The screen clearly shows when its ready etc. About the only time it is slow is on the first set of copies after coming out of sleep mode.
                    Our techs do that with the stop button. <poke...poke...> "Why isn't this stopping???" <poke...poke...> "gibblefritzing..mrfing..." If I had a nickel for every swear word spoken by a tech over our poor, defenseless copier I'd be a bazillionaire.
                    Figers are vicious I tell ya. They crawl up your leg and steal your belly button lint.

                    I'm a case study.

                    Comment

                    • #11
                      Quoth Pharm Girl View Post
                      It is a self-perpetuating cycle the machine has a glitch so the sc members of staff abuse it. The more they abuse it the more it has problems so the more they abuse it. You can't fix stupid.
                      It's that way even if the machine doesn't have a glitch in the first place. Some people are just plain ignorant about how a copy machine works.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

                      Comment

                      • #12
                        Quoth Aethian View Post
                        Don't you mean Dave and not Peds?
                        AGH I am a big stupidhead. *atomic facepalm* Yes. Yes I do mean Dave. (I eat entire bowls of stupid some days. Please don't hate me.)

                        *gives cookies to everybody*
                        1129. I will refrain from casting Dimension Jump and Magnificent Mansion on every police box we pass.
                        -----
                        http://orchidcolors.livejournal.com (A blog about everything and nothing)

                        Comment

                        • #13
                          Don't sweat it honey, there are days I don't call MY OWN CHILDREN by the correct names on the first try.

                          Comment

                          • #14
                            Come here Roy! ... Richard! ... Rutabaga! What is your name?
                            And don't lie to me 'cause you live here and I'll find out.
                            I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                            Procrastination: Forward planning to insure there is something to do tomorrow.
                            Derails threads faster than a pocket nuke.

                            Comment

                            • #15
                              LOL, Pharm Girl--that was so my grandma. She'd go through all 4 names.
                              "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

                              Comment

                              Previous 1 2 template Next
                              Working...
                              X