Just shut up and sell us the computer. Bad time at Best Buy

[powerboy]

Just today, I was in Best Buy, and of course, I had a employee, treat me like crap, just because I asked him something. Luckily for me, there is a Circuit City, just around the block

[JustADude]

Just today, I was in Best Buy, and of course, I had a employee, treat me like crap, just because I asked him something. Luckily for me, there is a Circuit City, just around the block

You know, now that I think about it, there's been a CC right next to every BB I've ever been too, and vice-versa. Weeeird.

[Gurndigarn]

You know, now that I think about it, there's been a CC right next to every BB I've ever been too, and vice-versa. Weeeird.

It's not too unlike the Lowes/Home Depot semi-feud.

[rdp78]

Well, I've been thinking about buying a laptop since my computer is getting slower not to mention my keyboard is now yucky looking (my fault for eating at my desk) and I brought at yep, Best Buy in July 2002. I tell ya never do a big purchase after 9 pm becuase I sort of now regret it becuase the total was like 18 hundred bucks (I did get some rebates so it was like 1500) and I didn't even get the software I really wanted which I brought later on. I did get the 3 year-plan and only had to use it once. Anyway in 2004 I got a virus on it and the two disc drivers did not work at all. Now the only Best Buy is across town and so I had to do it on weekend. The pain is it supposed take four days but it took almost week to get it fixed. Well, they got rid of the virus not to mention updating the Anti-virus program but the disc drivers still didn't work. So we had to take it back again and wait another four days to get those fixed. Well, I wasn't charged for the disc drivers but I think I was charged for getting rid of the virus. Anyway a few months ago my computer got another virus and instead of going back to BB not to mention my warranty was up anyway I tried to get rid of it myself but it didn't work. Well, there is privately own computer store on my way to work and so I took it over there. They did the job in about a day and got it the next day. I paid like 80 bucks but it was worth it since I probably would pay that much going back and forth to BB.

About that laptop well, I'm not going to buy it anytime soon since my computer is still running pretty good and I just brought some new software too. Anyway I'm thinking just buying one after the new year since they usually have good sales on them and I would like to have some more money in the bank before doing that anyway. I also not likely buy it from BB and possibly a store more closer to my house. There is Staples and a couple Radio Shacks nearer to my house but they don't have many choices as BB does. There is a CC near the BB but again it's across town (how ironic).

[Kiwi]

Call me fussy but, if I dont like a sales person, I go to another store or ask for another person. Im always polite about it, they usually ask why and Im honest "Your being to pushy and making me uncomfortable"

They either take the hint and back right off completely and they get the sale, or they kept going in the same vein and they lose the sale

If im made to feel as if Im an inconvience, then I simply stop inconviencing them. Im not rude, I dont yell or look down on them, I smile and put my best foot foward as it were.... if they follow suit then all is well.

Ive walked out of a store when buying a kingsize bed this year, and a washing machine and dryer both times because the salesperson and I just didnt click. The bed girl totally ignored our price range, our requirements and the store pulled a bait and switch (I posted on that before the site went down). We went to another store and the guy went out of his way to get us a bed we actually wanted, even showed us a cheaper option of getting a floor model so we could get a bigger size (we went out to buy a queen and ended up with a dusty king for the same price)

Same with the washing machine and dryer, it was like it was a huge hassle for the salesman because we didnt want to buy a maytag.... again, walked into a different shop, and a saleswoman was straight up.

Im not being a sucky customer when I expect someone to do the job they are paid to do, and that is providing me with good service, the best service you can offer. Finding out what I want, and matching the best product to my needs. I only go with sales people whom I find honest and trustworthy (but I ALWAYS compare products and prices, never go in blind) not the sleazy out to get a sale at all costs types. If a store is known for doing that, im not going there. This goes for big purchases especially, large home furnshings, computers, whiteware, cars.

Its your money the stores after, and like we have said on this site time and time again, no ones forcing you to shop there, go where you get the best service for the price you can afford.

Heck it took me 4 driving instructors before I found one whos teaching style matched my learning style. You have every right to shop around and be happy. Being a sucky customer is about expecting the impossible or throwing a tantrum when something doesnt go your way, not expecting a salesperson to slip items into your cart under the guise that its part of a package deal.

But then.... im fussy

[Nick]

If I were you, I would have just bought parts off Newegg, and built the system for about ~200. Then again, you stated that your family likes to buy from a store, which is usually no problem.
I will not shop at Best Buy anymore, unless I really need something and don't have time to travel 30 minutes out of my way. I bought my 19" Samsung SyncMaster 930B for $400. It was advertised as $340. I showed them the Advertisement, and they said they do not honor all the advertisements. I thought that was a crock of shit, and bought it anyways.

[ditchdj]

They dont honor all the advertisements???? I'm guessing that's why they always say "At all participating locations".

[Gost2036]

Wow, I work at Best Buy and honestly none of this surprises me cause I will only shop at the one I work at. I've been to other Best Buys and seen some of the ridiculous behavior that allowed to fly there that would get them fired at my store. You should all come shop at my store to keep me amused in my mind numbing job and I'll hook you up with competent salesmen.

[protege]

I don't like going to Circuit City, and try to stay away from that place. Sorry folks, but I think their salespeople are annoying. I don't like having to tell the same person "just looking" 52 times while I'm in there. Best Buy isn't too far away...less than a mile, so I usually go there. Sometimes though, going to CC is unavoidable...

The last time, I was putting a new stereo system in the Mazda. At the time, I wasn't too interested in doing it myself. I started looking around, and both BB and CC seemed to have the best deal. I had the ads, so I went to BB first.

When I got there, the stereo I wanted was more than at CC, and BB charged for installation. When presented with the CC ad, they *refused* to match the price. Fair enough, they had their chance. Drove over to CC, and had them install the stereo.

[Boulder_Bear]

Best Buy quoted me a return policy on my DVD burning software when I went to return it they told me the policy had since become shorter and could no longer accept the software back. I was so frieking mad.

[LostMyMind]

Best Buy quoted me a return policy on my DVD burning software when I went to return it they told me the policy had since become shorter and could no longer accept the software back.

Their return policy (at least the one here) usually gets printed on the receipt. If your receipt shows the return policy that was told to you, all you had to do was point to the receipt. But for a very long time now, software return has been "unopen" or damage only. Must have been a while back.

[hawkchick11]

Unfortunately, I use to work at Best Buy... I lasted 7 months... which is about 6 months longer than most people. After working there, and seeing all of the lies and stuff that management was ok with, I refuse to shop there. I won't let anyone in my family shop there either.

Theres an interesting site that I like to read, bestbuysux.org. It has stories from employees and customers. At first I thought it was just management at my store that was corrupt/sucky, but no, its pretty much in the entire corporation.

[repsac]

Recently, I've been updating an old computer I have. It's not much, but through several upgrades and updates, I've got it almost top of the line. All that remains is me putting a new MB in and then it's good for a few more years.

While monkeying around, I came to need some RAM. Wanting to upgrade from the one hundred something I had to at least a gig. Well, due to several missed updates, I needed 168 pin SDRAM, as opposed to the more common DDR2 SDRAM. I thought, if anyone would have it. BB would.

Walking into the store, I'm presented with a moron that has a few customers in front of me. I spy a TV playing the new wallace and grommit movie, so I opt to camp out a while.

Twenty minutes later, I'm next. Walking up to the quy I say quote "I need DDR SDRAM for an older PC, preferably one gig, but 512 will work." The guy gives me a funny look, turns around, picks up a DDR2 stick set and hands it over. Looking at it I shook my head. "No. That's not what I need." Again he looks at me odd and says. "Yeah, that's it. That's all computers use anymore." Pausing a moment, I stare at him in wonder before saying. "Maybe, but this is an OLDER computer. I need the DDR ram with 168 pins. Not that." He's persistant, I'll give him that. "Yeah, but this is what computers use." Giving up I finally say. "Look. Do you carry DDR ram? And don't hand me that. It's not what I need. I need something else. See, even the notches are different." Wonderboy gives me a funky look and says cheerily. "Well, whatever it is. This is what you need. That's unless you're using an out of date piece of crap."

I just walked away after that. I know for a fact, when I get the new MB, I'm going to circuit city.

[Rapscallion]

Best Buy quoted me a return policy on my DVD burning software when I went to return it they told me the policy had since become shorter and could no longer accept the software back. I was so frieking mad.

Not sure how it works in the US, but over here that would be a breach of contract.

The contract is set at the time of sale. If the policy changes after the event, they are bound to accept the conditions of sale at the time it was sold. For example, if you bought a car on the grounds it was safe with a warranty, found that it randomly filled the driver's seat with fuel every so often and took it back, but the dealer had added in a clause to say that the warranty no longer covered that, you'd be able to sue their bum to the moon and back.

Rapscallion

[repsac]

Not sure how it works in the US, but over here that would be a breach of contract.
Rapscallion

Raps, the problem is in many states, the DVD burning software is coming under fire because people are using it to rent movies and then copy them. There's a ton of legislation int he works, but it basically works out like this:

Stores are getting more and more afraid that a person will buy such software to burn some discs. Then, once they've gotten all the movies they want, they'll return the software to get something else. The problem for the store rests in the way some district attorneys have taken this. I remember one case out of texas where not only was a young man arrested for copyright infringement, but the store (I think an On Cue or something similar) that had sold him the software, was severely fined and the manager faced charges.