Just shut up and sell us the computer. Bad time at Best Buy

[Rapscallion]

I can see where you're coming from, but that's not the point I was making. If goods are sold under a certain return policy, they should not be able to change the return policy for that item.

Rapscallion

[repsac]

http://www.ctrlaltdel-online.com/comic.php?d=20021202

[Lehk]

You can get USB 1 cables almost dirt cheap but USB 2 cables cost around $30.

Do you really need that "paper" to print 3 secs faster?

you must be shopping at the wrong places http://sewelldirect.com/USB2DeviceCable10Foot.asp

6 bucks for a 10 footer A-B (most/all? peripherals use A-B)

about the only cables that are legitimately expensive are HDMI cables and even those you can get for around $60 if you look for 'em.

[Crosshair]

My mom did return the cable last week, but at that point she had had enough of BB and just wanted to get home.

If I were you, I would have just bought parts off Newegg, and built the system for about ~200. Then again, you stated that your family likes to buy from a store, which is usually no problem.

Yea, my family doesn't want me to build their computers because my computers look like crap (No covers on the cases, cables hanging out, etc.) I can and do build nice looking computers, I just don't care what MY computers look like. (Function over Form.) Guess my family doesn't trust me.

[crabbycabbie]

I actually like the people at my BB...then again when I shop by the time I go into a store I know EXACTLY what I want and how much it ought to cost

I do all my window shopping online then head to BB...my only gripe with them is the store's policies not the salepeople

I bought the tower part of my latest computer there and was looking at flat monitors...I asked them how many pixels can be bad before they'll take it back without charging me something(at that store it was FIVE!)...I told them if I was gonna spend over $800 for a monitor I want it to be perfect...they said so sorry and so did I(I got mine elsewhere and it has zero bad pixels(even years later) thank you very much)

I needed a simple 6 foot ethernet cable and can you believe it they had NO regular ethernet cables? They showed me a new fangled superduper ethernet cable(with some extra shielding) and wanted over $23 for a 10 foot length piece of cable...sheesh

I ended up going to my cable TV company and giving them my old cable and they gave me a new one for free..no questions asked

On the other hand when I was having trouble connecting to the net(which was why I needed that cable but I didn't know it then) they told me to bring my tower in and they'd check it for me right away..they did and didn't charge me anything for doing so either

BTW I've purchased countless printers over the years and as far as I know...printers and their cables are ALWAYS sold separately(it's a rip off no doubt...not unlike paying more for replacement ink than the printer cost)

I buy those ink refill kits(I've refilled my black ink five times from a $15 kit and still have enough ink left over for another two refills)

[protege]

Yea, my family doesn't want me to build their computers because my computers look like crap (No covers on the cases, cables hanging out, etc.) I can and do build nice looking computers, I just don't care what MY computers look like. (Function over Form.) Guess my family doesn't trust me.

Hehe that sounds like some of the things I've built. I have an old server that currently is running without the side panels installed. For some reason, even with the fans going full blast, the damn thing overheats....unless I remove the case side panels. If I do that, it works fine

My feeling is, that as long as it works, I don't care what it looks like. Provided, however, that it's *my* equipment. Whenever I work on stuff for others, I make sure that it not only works like it's supposed to, but has the looks to match.

[Ree]

So, since this is in "Sightings"...was this an example of a sucky customer or a sucky employee?

I saw both in the story.

[LostMyMind]

6 bucks for a 10 footer A-B (most/all? peripherals use A-B)

I've use those super cheap USB 2 cables before, the problem with those is their shielding isn't all that great. Which makes them worthless for me, I got way too much electronic interference around my computer.

But I'm sure you knew why those were super cheap and the "better" ones still cost around $20

[Crosshair]

So, since this is in "Sightings"...was this an example of a sucky customer or a sucky employee?

It was my intent for it to be a sucky employee story.

[COMINATCHA]

So, since this is in "Sightings"...was this an example of a sucky customer or a sucky employee?

I saw both in the story.

In what way/s was the customer sucky? Just curious..

[JuniorMintz]

OT, but does your grandmother wear a trifocal? Because it sounds like she really could use one.

OK I am OFF the clock. I'll stop now.

[Ree]

In what way/s was the customer sucky? Just curious..

Well, the title of the thread, for one.
If a customer said that about any of us, we'd all be livid.
The guy may have seemed pushy, but he was doing his job.

How many times have our members complained about being forced to give the whole spiel to the customer, despite the fact that we probably wish we could say whatever the heck we wanted, and being treated with contempt by the customer for having to do so?

As Fashion Lad pointed out, there were questions they could have asked, rather than assuming. Again, how many times have we read comments by members saying, "It's not my problem if the customer didn't ask"?

As Becky Sunshine also pointed out, they were on the parking lot with the cable and the receipt. That was when they should have gone back in and returned the cable. Yeah, I realize they were frazzled at that point, but, again, based on stories I read here, how many times have we heard the members say, "Why didn't they just take care of it then, if that was when they realized there was a problem?"

And, as crabbycabbie pointed out, printers very rarely come with the cables as part of the package.
I haven't yet bought one that I didn't have to get the cable for it as well.

So, yeah, the salesman didn't do his job in that he didn't make sure his cutomer understood what they were buying, but, based on sucky customer behviour described repeatedly on this board, the customer behaved just a little bit sucky as well.

[Jet]

Well I can see the good and the bad in this, I'm sales in the PC Dept. It was his job to explain the service plan, its our job to try and make sure people get what they need and will make them happy. Its fine if you see no value in it, alot of people do. I myself swear by them.

And about rounding all 3 of you up to talk at the same time is a stacking tool called group selling. He had to tell you all about it so he did it all at once so instead of taking 5min with every individual customer which would have taken 15 min and may have caused people to walk out. He killed 3 birds with one stone.

Now about the cable, it drives me up the wall to no end that our USB cables are that expension. I honestly feel bad selling that cable BUT on the other hand if someone is planning on using that printer and they get home and they have no cable, imagine how steamed they are to have to come all the way back? Now he shouldn't have let you believe thats part of the package and he should have explained in detail about everything that you would maybe need/want.

Sorry you had a bad experience, the sales people at Best Buy aren't commission as someone else said. I know alot of folks take value in making sure everyone gets what they need before they go home, know the full value and benefits of what they offer to make customers happy.

[Lehk]

my friend used to work at bestbuy, the sales associates are not commissioned, but their bosses are, lovely little system they can claim that salespeople aren't commissioned and still have the bosses breathing down their necks to get better sales constantly

[Jet]

Our bosses are not commissioned.