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My department closes at 9, it as about 8:30 I finished up my required closing duties and move on to some other stuff. We had to move a few items on the sales floor by Sunday close. Since I had time I decided to get this done today. I am in uniform and moving some items into one area from another and moving a few displays around. Now the SC's walk by me and go up the counter, facing the back room.
SC1: *VERY loudly* Hey! anybody work here! hellooooo!
ME: Hi! Can I help you?
SC1: .....
Me: ....
SC1: I was in last week and got a cake for 4.99. How much are your cakes?
Me: All are cakes have a price tag on them. The only cakes on sale are there *points to area in case where we have some graduation and memorial day cakes on sale*
SC1: So no cakes for 4.99?
Me: The only cakes we have at that price are 4" cakes.
SC2: well, last week we got.....
SC1: Never mind. we will look for a minute.
Me: Ok. Let me know if you have any questions.
They look for a minute and pick a cake out. They want writing on it.
Me: *In back room* what would you like written on it?
SC2: *gives phrase*
Me: any color?
SC1: Let me call <so and so> and ask him.
WHY can people not know what they want BEFORE they attempt to order.
SC1: *On phone* Hi <so and so> how is everything. Good. Is that <another person> i hear. can I talkt to them. How are you. Good to hear. Great I just....
SC1 talked for 4 minutes before SC1 asked what color. In the mean time I went back to the floor to finish up what I was doing. SC1 calls me over and I write what they want. I present them the cake and they both are very happy. They wander off. A minuter later...
SC1: can you change this to <different name>
Me: yes, but it will not look as good because some of the original writing bleeds into the frosting.
SC1: That's OK.
I make the correction and everything looks good. Customer is happy that it looks so good and wanders off. A few minutes later the manager calls and says a customer is at the register and was not happy that the cake looked bad, so MOD gave it to them for half off.
The cake they picked was 9.99.
I explain to the MOD what happened and the MOD refused to admit that these two SC's scammed us to get the price they wanted.
SC1: *VERY loudly* Hey! anybody work here! hellooooo!
ME: Hi! Can I help you?
SC1: .....
Me: ....
SC1: I was in last week and got a cake for 4.99. How much are your cakes?
Me: All are cakes have a price tag on them. The only cakes on sale are there *points to area in case where we have some graduation and memorial day cakes on sale*
SC1: So no cakes for 4.99?
Me: The only cakes we have at that price are 4" cakes.
SC2: well, last week we got.....
SC1: Never mind. we will look for a minute.
Me: Ok. Let me know if you have any questions.
They look for a minute and pick a cake out. They want writing on it.
Me: *In back room* what would you like written on it?
SC2: *gives phrase*
Me: any color?
SC1: Let me call <so and so> and ask him.
WHY can people not know what they want BEFORE they attempt to order.
SC1: *On phone* Hi <so and so> how is everything. Good. Is that <another person> i hear. can I talkt to them. How are you. Good to hear. Great I just....
SC1 talked for 4 minutes before SC1 asked what color. In the mean time I went back to the floor to finish up what I was doing. SC1 calls me over and I write what they want. I present them the cake and they both are very happy. They wander off. A minuter later...
SC1: can you change this to <different name>
Me: yes, but it will not look as good because some of the original writing bleeds into the frosting.
SC1: That's OK.
I make the correction and everything looks good. Customer is happy that it looks so good and wanders off. A few minutes later the manager calls and says a customer is at the register and was not happy that the cake looked bad, so MOD gave it to them for half off.
The cake they picked was 9.99.I explain to the MOD what happened and the MOD refused to admit that these two SC's scammed us to get the price they wanted.
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