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When I worked as a telephone operator at a different hotel, I was one of many staff members there being fantastically brutalized by the HR department (about 95% of the employees despised the place, and for good reason). As a result, most of us did what we could to stomach the pretentious guests there, and most people don't realize that hotel operators are the worst people to piss off...if you are trying to call to get something done. In the 2 years I worked there, I developed some bad habits 
1. When someone was screaming at me, 99.9% of the time, it was because they were supposed to be screaming at another department. I usually went with one of three options: A) Ninja connect: cut them off in the middle of a sentence, then connect them immediately to a manager's line (usually a voice mail). Repeatedly.
B) Ninja DISconnect...get my spiel halfway done, then cut off the call mid-sentence. Oops! C) The Loop of Doom. The idiots who ran the hotel had a loop line (basically a call parking area that forwards calls in a queue) that stopped working promptly at 5pm every night, and would hold calls until 8am if someone tried long enough. I've had people wait for 2 hours on that loop before
2. Saying the wrong thing. You'd be surprised how many people don't listen to you...did I just say "Have a pleasant day" or "Half the peasants are gay"?
3. Phone Tag. When people were being quality dickheads to us, the traditional disposal method was to randomly pick extensions of departments we knew were empty and send them there. This had bonus points, since the departments would be very confused the next morning when they heard the voice mail, and most of them would get a chuckle out of it.
The only ones I took pity on were the multiple disconnects...the phone system sucked there, and the hotel was too cheap to spend the money to replace it. At its worst point, this meant that around 70% of the calls we connected either got dropped immediately, or hovered in some invisible limbo as they got lost in the system. This caused people to get upset, and I honestly apologized to them...in fact, I usually flat out told them that the hotel didn't replace the phone system, hoping the complaints would get it done.
From what I hear, the system has degraded further, and most of the calls they connect there never make it through. Sad, but true.
1. When someone was screaming at me, 99.9% of the time, it was because they were supposed to be screaming at another department. I usually went with one of three options: A) Ninja connect: cut them off in the middle of a sentence, then connect them immediately to a manager's line (usually a voice mail). Repeatedly.
B) Ninja DISconnect...get my spiel halfway done, then cut off the call mid-sentence. Oops! C) The Loop of Doom. The idiots who ran the hotel had a loop line (basically a call parking area that forwards calls in a queue) that stopped working promptly at 5pm every night, and would hold calls until 8am if someone tried long enough. I've had people wait for 2 hours on that loop before 2. Saying the wrong thing. You'd be surprised how many people don't listen to you...did I just say "Have a pleasant day" or "Half the peasants are gay"?
3. Phone Tag. When people were being quality dickheads to us, the traditional disposal method was to randomly pick extensions of departments we knew were empty and send them there. This had bonus points, since the departments would be very confused the next morning when they heard the voice mail, and most of them would get a chuckle out of it.
The only ones I took pity on were the multiple disconnects...the phone system sucked there, and the hotel was too cheap to spend the money to replace it. At its worst point, this meant that around 70% of the calls we connected either got dropped immediately, or hovered in some invisible limbo as they got lost in the system. This caused people to get upset, and I honestly apologized to them...in fact, I usually flat out told them that the hotel didn't replace the phone system, hoping the complaints would get it done.
From what I hear, the system has degraded further, and most of the calls they connect there never make it through. Sad, but true.
Didn't hear a peep out of the little hooligans the rest of the time they were there.
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