Quoth Seraph
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Unfortunately, some people don't understand that pets can become part of the family. They think, "it's just a d@%^ cat, I've got a business to run." And in their defense, your loss does not constitute a problem on the part of the customer.
However, by the same token, a web design in the early stages of development does not constitute a crisis, and he could have been more understanding. I agree that this guy was a jerk.
If this comes up with another customer, don't tell them it's a pet. Just say you've had a loss in the family. You're more likely to get understanding from the dunderheads who don't value animals.
Though some people are just so sucky that your mother could die, and they'd still want [insert petty demand here] yesterday . . . .


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