Remember this SC, who got mad when they attempted to "help" one of our employees, and who was served quickly? Good. Well it seems a apology form SM, a gift card from corporate, and assurance that they would make sure proper customer service protocol was followed was not enough.
They wrote back ANOTHER Corporate compliant. They summarized their original issue the added the following gem. "I spoke with <SM>, who apologized and said he/she would talk with all the employees and remind them about proper service rules and that a gift card had been mailed to my address. However, I am still not satisfied. The GC is a nice thought, but I will not return unless I have guarantee that the employees who were so awful and disrespectful to me have been appropriate disciplined and that I will never experience any of what I consider bad customer service again. I will not spend my money in a establishment that treats their customers like common criminals! I will only consider returning if all my assurances ave been addressed as I requested."
Corporate, You will never win with this SC. PLEASE don't give them free stuff again, though i am not holding my breath.
They wrote back ANOTHER Corporate compliant. They summarized their original issue the added the following gem. "I spoke with <SM>, who apologized and said he/she would talk with all the employees and remind them about proper service rules and that a gift card had been mailed to my address. However, I am still not satisfied. The GC is a nice thought, but I will not return unless I have guarantee that the employees who were so awful and disrespectful to me have been appropriate disciplined and that I will never experience any of what I consider bad customer service again. I will not spend my money in a establishment that treats their customers like common criminals! I will only consider returning if all my assurances ave been addressed as I requested."
Corporate, You will never win with this SC. PLEASE don't give them free stuff again, though i am not holding my breath.
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